{"id":1025,"date":"2015-05-05T08:41:55","date_gmt":"2015-05-05T08:41:55","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1025"},"modified":"2016-01-04T15:34:55","modified_gmt":"2016-01-04T15:34:55","slug":"how-to-give-the-best-service-just-be-nice","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/how-to-give-the-best-service-just-be-nice\/","title":{"rendered":"How to Give the Best Service: Just Be Nice!"},"content":{"rendered":"

In business, being nice is part of delivering customer service – it’s an essential part of any customer service strategy.<\/strong><\/p>\n

\"KindThe other night I did a speech that was more about motivation than it was about business and customer service.<\/p>\n

The audience included college students in their teens and 20’s, people in the prime of their business careers and retired people.<\/p>\n

The client asked me to deliver a simple message about going from being average to being amazing.<\/p>\n

My definition of being amazing is about consistently being better than average.<\/p>\n

And above average means exactly that.<\/p>\n

You don’t have to be over-the-top amazing. No, you just have to be a little better than average. The key is to be better than average, all of the time. It is consistency that makes being above average, even just a little above average, amazing.<\/p>\n

So, I shared five amazement tactics, and it was the fifth and final tactic that created a surprising response, and the subject of this article. And, it was simple:<\/p>\n

Be nice!<\/strong><\/p>\n

The reaction from the audience was surprising. They unexpectedly applauded. I wondered why they would applaud at something so simple \u2013 something that seemed like just common sense. More on that in just a moment.<\/p>\n

I went on to explain what it took to be nice. I’ve written about this type of thing before, but here is the spin. Nice people do a number of things:<\/p>\n