{"id":10314,"date":"2016-11-30T19:39:42","date_gmt":"2016-11-30T19:39:42","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=10314"},"modified":"2016-12-01T17:40:51","modified_gmt":"2016-12-01T17:40:51","slug":"the-big-book-of-customer-insight-data-analytics","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/the-big-book-of-customer-insight-data-analytics\/","title":{"rendered":"The Big Book of Customer Insight, Data & Analytics"},"content":{"rendered":"

Customer insight, data & analytics have become an integral part of customer experience.<\/strong><\/p>\n\"Customer\n

With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you\u2019re providing an excellent CX is by truly knowing your customers.<\/p>\n

In The Big Book of Customer Insight, Data & Analytics<\/a>, CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe. There hasn\u2019t only been a rise in speed and technology but also complexity, and organisations have to constantly adapt and evolve to keep up with new companies disrupting the market.<\/p>\n\"Practical\n

How do you stay on top of these changes? And how do you make the most of the data available at your fingertips, ensuring it is turned into useful information that can drive change within the business?<\/p>\n

Topics covered within the report<\/a> include:<\/p>\n