{"id":10792,"date":"2017-03-06T16:06:08","date_gmt":"2017-03-06T16:06:08","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=10792"},"modified":"2017-03-06T16:14:52","modified_gmt":"2017-03-06T16:14:52","slug":"say-hello-to-eva-hdfc-banks-new-customer-service-chatbot","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/say-hello-to-eva-hdfc-banks-new-customer-service-chatbot\/","title":{"rendered":"Say Hello to Eva\u2014HDFC Bank&#8217;s New Customer Service Chatbot"},"content":{"rendered":"<p><strong>Indian Bank HDFC has launched an artificial intelligence-driven chatbot for customer service called Eva.<\/strong><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-10794\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/03\/chatbot.jpg\" alt=\"AI Chatbot\" width=\"250\" height=\"206\" \/>Eva can answer millions of customer service questions over multiple channels and is thought to be India&#8217;s first AI chatbot for the banking industry. The chatbot Analyzes and learns from thousands of sources and is able to provide simple answers on the bank&#8217;s products and services almost instantly.<\/p>\n<p>Since launch, Eva has been busy answering queries from thousands of customers in 17 countries and it&#8217;s hoped that in the future the chatbot will be able to handle actual banking transactions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian Bank HDFC has launched an artificial intelligence-driven chatbot for customer service called Eva. Eva can answer millions of customer service questions over multiple channels and is thought to be India&#8217;s first AI chatbot for the banking industry. The chatbot Analyzes and learns from thousands of sources and is able to provide simple answers on [&hellip;]<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/10792"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=10792"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/10792\/revisions"}],"predecessor-version":[{"id":10796,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/10792\/revisions\/10796"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=10792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=10792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=10792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}