{"id":12204,"date":"2017-12-14T09:15:34","date_gmt":"2017-12-14T09:15:34","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=12204"},"modified":"2017-12-14T09:37:29","modified_gmt":"2017-12-14T09:37:29","slug":"what-is-a-customer-service-director","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/what-is-a-customer-service-director\/","title":{"rendered":"What is a Customer Service Director?"},"content":{"rendered":"<p><strong>One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function.<\/strong><\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-12213\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/csdirector.jpg\" alt=\"Customer Service Director\" width=\"500\" height=\"290\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/csdirector.jpg 500w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/csdirector-300x174.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\n<p>The director of Customer Service often reports to the CEO or Managing Director and may be a member of the board.<\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<p>The job usually requires a bachelor&#8217;s degree or equivalent as well as relevant senior management experience.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<p>Some of the responsibilities of this position include:<\/p>\n<ul>\n<li>The mission and goals of the customer service department<\/li>\n<li>Alignment of customer service goals with the organization<\/li>\n<li>Customer service policies and procedures<\/li>\n<li>Management of customer complaints<\/li>\n<li>Monitoring of industry best practices<\/li>\n<li>Customer service performance metrics and KPIs<\/li>\n<li>Delivery of customer service excellence<\/li>\n<\/ul>\n<p><strong>Similar Positions<\/strong><\/p>\n<ul>\n<li>Director of Customer Experience<\/li>\n<li>Customer Care Director<\/li>\n<li>Customer Support Director<\/li>\n<\/ul>\n<p><strong>Salary<\/strong><\/p>\n<p>The average salary of a Customer Service Director is $127,740 (Source: salary.com).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function..<\/p>\n","protected":false},"author":110,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12204"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=12204"}],"version-history":[{"count":5,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12204\/revisions"}],"predecessor-version":[{"id":12214,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12204\/revisions\/12214"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=12204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=12204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=12204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}