{"id":12215,"date":"2017-12-14T10:00:37","date_gmt":"2017-12-14T10:00:37","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=12215"},"modified":"2017-12-14T10:06:24","modified_gmt":"2017-12-14T10:06:24","slug":"allianz-global-assistance-customer-experience-excellence-award","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/allianz-global-assistance-customer-experience-excellence-award\/","title":{"rendered":"Allianz Global Assistance Recognized for Customer Experience Excellence"},"content":{"rendered":"<p><strong>Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards.<\/strong><\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-12219\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/Allianz_Global_Assistance-a.jpg\" alt=\"Allianz Global Assistance\" width=\"400\" height=\"251\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/Allianz_Global_Assistance-a.jpg 400w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2017\/12\/Allianz_Global_Assistance-a-300x188.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\n<p>The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric.<\/p>\n<p>Allianz Global Assistance was recognized for its innovative program to map and review its customers&#8217; journey with an eye toward improving processes that impact customers.<\/p>\n<p>Allianz uses sophisticated tools to measure and track customer experience. Among those tools is a continuous Voice of Customer (VoC) program that provides real-time research and actionable insights on customer pain points, preferences and market opportunities.<\/p>\n<p>In order to better understand its customers&#8217; preferences, Allianz surveys more than 20,000 customers each week and obtains survey insights using Qualtrics, a leading software program used to measure customer satisfaction. The company also monitors phone interactions with customers through a speech analytics tool from Verint and uses the results to train frontline associates to deliver outstanding customer service.<\/p>\n<p>&#8220;We&#8217;re thrilled to be recognized by Temkin Group in the sixth annual Customer Experience Excellence Awards,&#8221; said Joe Mason, Chief Marketing Officer at Allianz Global Assistance USA. &#8220;We have dedicated significant resources to our Voice of Customer program and are pleased that the investment has led to the creation of an industry-leading experience for our valued customers.&#8221;<\/p>\n<p>&#8220;Allianz&#8217;s customer experience efforts stood out amongst a strong group of nominees vying for this year&#8217;s Temkin Customer Experience Excellence Awards,&#8221; said Bruce Temkin, CCXP, CX Transformist &amp; Managing Partner at Temkin Group. &#8220;The company is doing a great job combining data from customer service call monitoring, customer satisfaction surveys, and social media platforms to identify actionable insights about customer preferences and problems.&#8221;<\/p>\n<p>The Temkin Group are a leading market research, consulting, and training firm that helps organizations accelerate customer experience transformation.<\/p>\n<p>More information about the winners and the CxE Awards can be found on the <a href=\"http:\/\/experiencematters.wordpress.com\" target=\"_blank\" rel=\"noopener\">Customer Experience Matters blog<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards. The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric. Allianz Global Assistance was recognized for its innovative program to map and review its customers&#8217; journey with [&hellip;]<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12215"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=12215"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12215\/revisions"}],"predecessor-version":[{"id":12223,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12215\/revisions\/12223"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=12215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=12215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=12215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}