{"id":12689,"date":"2009-11-16T13:20:49","date_gmt":"2009-11-16T13:20:49","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=12689"},"modified":"2018-02-06T13:22:28","modified_gmt":"2018-02-06T13:22:28","slug":"airline-staff-get-bonus-for-helping-customers","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/airline-staff-get-bonus-for-helping-customers\/","title":{"rendered":"Airline Staff Get Bonus for Helping Customers"},"content":{"rendered":"<p><strong> American Airlines pay USD 150 performance bonus.<\/strong><\/p>\n<p>American Airlines has announced it has paid 71,000 employees a bonus of about USD 150 each for helping meet its customer service goals.<\/p>\n<p>The award was made because staff had met 3rd quarter customer service goals. Performance improved by 7 percentage points over last year.<\/p>\n<p>The bonus, known as the customer experience reward payout, will cost USD 10.6 million in total.<\/p>\n<p>The service related bonus makes up part of are part of an American Airlines incentive plan that allows employees to top-up their salary for raising on-time and customer experience ratings.<\/p>\n<p>Its reported that American Airlines has paid out USD 35.1 million to employees for achieving customer satisfaction goals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>American Airlines pay USD 150 performance bonus..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12689"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=12689"}],"version-history":[{"count":1,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12689\/revisions"}],"predecessor-version":[{"id":12690,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12689\/revisions\/12690"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=12689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=12689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=12689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}