{"id":12713,"date":"2009-04-09T15:20:24","date_gmt":"2009-04-09T15:20:24","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=12713"},"modified":"2018-02-06T15:22:09","modified_gmt":"2018-02-06T15:22:09","slug":"amerenue-recognized-for-customer-satisfaction-excellence","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/amerenue-recognized-for-customer-satisfaction-excellence\/","title":{"rendered":"AmerenUE Recognized for Customer Satisfaction Excellence"},"content":{"rendered":"<p><strong>J.D. Power and Associates has recognized AmerenUE for customer satisfaction excellence as part of its Certified Call Center Program..<\/strong><\/p>\n<p>The award was based on a random survey of AmerenUE customers who had made recent contact with its call centers.<\/p>\n<p>AmerenUE call centers were evaluated on convenience of operating hours, ease of reaching a representative, courtesy, knowledge, customer concern, usefulness of the information provided and timely resolution. The company performed within the top 20 percent of customer service scores.<\/p>\n<p>Mark Miller, senior director of client services at J.D. Power and Associates said:<\/p>\n<p>&#8220;Call center customers were particularly pleased with the resolution of their problems, as well as the courtesy and knowledge of customer service representatives.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>J.D. Power and Associates has recognized AmerenUE for customer satisfaction excellence as part of its Certified Call Center Program..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12713"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=12713"}],"version-history":[{"count":1,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12713\/revisions"}],"predecessor-version":[{"id":12714,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/12713\/revisions\/12714"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=12713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=12713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=12713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}