{"id":13026,"date":"2018-02-28T09:50:57","date_gmt":"2018-02-28T09:50:57","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=13026"},"modified":"2018-02-28T09:50:57","modified_gmt":"2018-02-28T09:50:57","slug":"client-care-and-new-technology-emerge-as-top-legal-practice-priorities","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/client-care-and-new-technology-emerge-as-top-legal-practice-priorities\/","title":{"rendered":"Client Care and New Technology Emerge as Top Legal Practice Priorities"},"content":{"rendered":"

Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha. <\/strong><\/p>\n

In all, 92% of respondents feel that optimizing\u00a0Client Care is now the main objective, albeit this contrasted with a figure of 78%\u00a0when the survey was conducted last year.<\/p>\n

This year\u2019s result is reinforced with the figure that 87% of respondents feel that
\npractice brand management and client perception is essential too, rising from 75%\u00a0the previous year.<\/p>\n

New Technology also scored highly, with 82% agreeing that it too\u00a0was an important priority; although this is driven equally by the desire for good\u00a0client perception as it is for securing efficiency gains. Regulatory issues such as\u00a0the imminent arrival of GDPR is seen as a major reason behind these changes, albeit\u00a0there is also an increasing sentiment that clients are expecting more.<\/p>\n

On the technology side, all those surveyed stressed the importance of integration\u00a0with online services, with the appetite for Cloud systems climbing rapidly from 10%\u00a0in 2017 to nearly 30% this year. Of those who expressed an interest in Cloud\u00a0technology, the primary driver was the increasing popularity of solutions such as\u00a0iManage and Net Documents. A new trend of note, is a healthy demand for mobile &\u00a0tablet applications from 52% of respondents.<\/p>\n

Another time honoured priority is Security. Naturally enough, this is still a top
\nconcern with 71% of respondents citing it as a lead concern. The figure was at a\u00a0similar level in the previous two years.<\/p>\n

Other issues were generally far behind. Of these, Brexit had slipped back as a
\nconcern with 65% of respondents believing that Brexit will not affect their business\u00a0negatively within the next 12 months. Just 20% felt it would affect their business\u00a0for the worse.<\/p>\n

Commenting on the survey figures, Zylpha\u2019s Head of Marketing David Chapman noted:<\/p>\n\"David\n

\u201cThe\u00a0results of the survey, from over 200 respondents have shown a shift to client care,\u00a0enhanced client perceptions and the technology to back these up. This bodes well for\u00a0clients as many of the changes will make access easier and reduce costs.\u00a0Other than\u00a0that, issues such as security and cyber risks are a constant but the potential\u00a0threats posed by Brexit are not yet registering. However, that\u2019s not to exclude them\u00a0from the medium to long run. It will be interesting to see how the data has evolved\u00a0in another twelve months.\u201d<\/p>\n

The full survey results can be found here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13026"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=13026"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13026\/revisions"}],"predecessor-version":[{"id":13030,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13026\/revisions\/13030"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=13026"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=13026"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=13026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}