{"id":1380,"date":"2011-07-10T14:02:52","date_gmt":"2011-07-10T14:02:52","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1380"},"modified":"2020-07-06T18:33:54","modified_gmt":"2020-07-06T18:33:54","slug":"good-customer-service-skills","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/good-customer-service-skills\/","title":{"rendered":"Good Customer Service Skills"},"content":{"rendered":"<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-full wp-image-5217\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/csgirl61.jpg\" alt=\"Customer Service Skills\" width=\"77\" height=\"60\" \/>The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important.<\/strong><\/p>\n<p>These skills, which can be learnt, can truly make or break a company\u2019s customer service operation.<\/p>\n<p>What kind of customer service skills?<\/p>\n<p>Skills training could include the following:<\/p>\n<p>An understanding of why customer service is important<\/p>\n<p>Communicating effectively with customers<\/p>\n<p>&#8211; Using the telephone<br \/>\n&#8211; In writing<br \/>\n&#8211; Online<\/p>\n<p>Effective listening<\/p>\n<p>Dealing with angry customers<\/p>\n<p>Handling complaints<\/p>\n<p>Identify ways to continuously improve customer service<\/p>\n<p>Caring for customers; empathizing and helping<\/p>\n<p>Understanding of the company systems and process<\/p>\n<p>Working with team members<\/p>\n<p>Problem solving<\/p>\n<p>Questioning techniques<\/p>\n<p>Product knowledge<\/p>\n<p>Presentation skills<\/p>\n<p>Handling stress<\/p>\n<p>Assertiveness techniques<\/p>\n<p>Self-motivation<\/p>\n<p>Soft Skills<\/p>\n<p>Patience<\/p>\n<p>Openness<\/p>\n<p>Kindness<\/p>\n<p>Helpfulness<\/p>\n<p>Relationships building<\/p>\n<p>Pleasant voice<\/p>\n<p>Customer service skills can be learned &#8211; and it&#8217;s up to us as leaders to help others to learn them. Training programs can be in-house or presented by an external training company. Either way, ongoing training for employees is a must. Coaching by existing staff can also work well, learning from the experience of others is sometimes the best way to acquire a new skill.<\/p>\n<p>A skilled workforce is a major asset for any business and should be a key area of investment for future performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[134],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1380"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1380"}],"version-history":[{"count":2,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1380\/revisions"}],"predecessor-version":[{"id":5219,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1380\/revisions\/5219"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}