{"id":13815,"date":"2018-06-13T08:26:44","date_gmt":"2018-06-13T08:26:44","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=13815"},"modified":"2018-06-15T06:52:57","modified_gmt":"2018-06-15T06:52:57","slug":"webinar-how-microsoft-and-travelzoo-reimagine-customer-service","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/webinar-how-microsoft-and-travelzoo-reimagine-customer-service\/","title":{"rendered":"Webinar: How Microsoft and Travelzoo Reimagine Customer Service"},"content":{"rendered":"<p><!--NoAds--><strong>Customer Service is evolving at an unprecedented rate and so are your customers\u2019 expectations. To stay relevant, leaders must refine their customer support strategy for 2018.<\/strong><\/p>\n<a href=\"https:\/\/register.gotowebinar.com\/register\/3441648807218807553?source=CSM\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-13819 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/06\/300-DPI-Webinara.gif\" alt=\"Customer service webinar\" width=\"598\" height=\"313\" \/><\/a>\n<p>To help you do that, the Incite Group have gathered the most trailblazing executives from Microsoft and Travelzoo to share their advice on delivering an unforgettable experience for the customer of today.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.gotowebinar.com\/register\/3441648807218807553?source=CSM\" target=\"_blank\" rel=\"noopener\"><strong>Register for this free webinar and join us on 14th June at 3pm BST\/4pm CEST. (7:00am PDT,\u00a09:00am CDT,\u00a010:00am EDT)<\/strong><\/a><\/p>\n<p><strong><em>(If you can\u2019t join live, <a href=\"https:\/\/register.gotowebinar.com\/register\/3441648807218807553?source=CSM\" target=\"_blank\" rel=\"noopener\">register now<\/a> and you&#8217;ll be sent you the recordings later).<\/em><\/strong><\/p>\n<p>Join <strong>Mary McCarthy, EMEA Customer Service Director at Microsoft<\/strong> and <strong>Philip Purdy, Head, Customer and Client Services Europe at Travelzoo<\/strong> as they deliver 45 minutes of insights, Q&amp;A and best practice sharing on:<\/p>\n<p><strong>\u2022 Customer Experience:<\/strong> Align support across your departments, streamline service and create a customer centric organisation<br \/>\n<strong>\u2022 New Technologies and Changes:<\/strong> How AI, Chatbots can impact self-learning, response times and efficiencies<br \/>\n<strong>\u2022 Talent, Development and Training:<\/strong> Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions<br \/>\n<strong>\u2022 Self-Serve:<\/strong> Provide a self-serve experience to reduce costs, empower customers and improve feedback<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/register.gotowebinar.com\/register\/3441648807218807553?source=CSM\" target=\"_blank\" rel=\"noopener\">Register for this free webinar &#8211; Click Here!<\/a><\/strong><\/p>\n<p style=\"text-align: center;\"><em><strong>Remember, if you can&#8217;t join live <a href=\"https:\/\/register.gotowebinar.com\/register\/3441648807218807553?source=CSM\">register<\/a> to access the recordings!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join Mary McCarthy, EMEA Customer Service Director at Microsoft and Philip Purdy, Head, Customer and Client Services Europe at Travelzoo as they deliver 45 minutes of customer service insights, Q&#038;A and best practice..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13815"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=13815"}],"version-history":[{"count":21,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13815\/revisions"}],"predecessor-version":[{"id":13840,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13815\/revisions\/13840"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=13815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=13815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=13815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}