{"id":1382,"date":"2010-04-12T14:16:29","date_gmt":"2010-04-12T14:16:29","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1382"},"modified":"2022-10-21T16:56:44","modified_gmt":"2022-10-21T16:56:44","slug":"customer-service-sales","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-sales\/","title":{"rendered":"Customer Service and Sales – A Great Partnership?"},"content":{"rendered":"\"Customer\n

Could Customer Service and Sales work together for you?<\/strong><\/p>\n

Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function.<\/p>\n

Where you stand depends on two things; how skilled and sales motivated your customer service reps are and how much confidence your sales management has in allowing CSRs to “sell” to customers.<\/p>\n

Whichever approach you may take, one thing is for sure; customer service must must never take second place to “making a sale”. So can a combination of both ever work?<\/p>\n

Customer Service and Sales could work in your company if your customer service representatives (CSRs):<\/p>\n

– Feel comfortable selling to customers, in addition to serving them<\/p>\n

– Have sufficient product or service knowledge to sell to customers<\/p>\n

– Have been trained in “upselling”, Ie., recommending products<\/p>\n

– Are rewarded in line with the sales team when customer service sales are made<\/p>\n

If these conditions are made, customer service and sales could be combined to work for your business!<\/p>\n","protected":false},"excerpt":{"rendered":"

Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[43],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1382"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1382"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1382\/revisions"}],"predecessor-version":[{"id":9570,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1382\/revisions\/9570"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}