{"id":13861,"date":"2018-06-19T14:19:48","date_gmt":"2018-06-19T14:19:48","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=13861"},"modified":"2020-07-10T18:41:24","modified_gmt":"2020-07-10T18:41:24","slug":"state-of-customer-service-report-microsoft-klm-and-500-leaders-on-the-future","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/state-of-customer-service-report-microsoft-klm-and-500-leaders-on-the-future\/","title":{"rendered":"State of Customer Service Report \u2013 Microsoft, KLM and 500+ Leaders on the Future of Customer Service"},"content":{"rendered":"<p>The annual Incite Group\u00a0<strong>State of Customer Service Survey<\/strong>\u00a0will give you in-depth insights from 500+ respondents on the key issues and opportunities your peers see in 2018, and new statistics to benchmark your own performance against. The report include contributions from Microsoft, KLM, Estee Lauder and many more leading brands.<\/p>\n<a href=\"http:\/\/1.incite-group.com\/LP=20368?extsource=csm_wp1\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-13864\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/06\/cssurv18.jpg\" alt=\"State of Customer Service Survey 2018\" width=\"598\" height=\"313\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/06\/cssurv18.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/06\/cssurv18-300x157.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/a>\n<p style=\"text-align: center;\"><a href=\"http:\/\/1.incite-group.com\/LP=20368?extsource=csm_wp1\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Download the exclusive State of Customer Service here<\/strong><\/a><\/p>\n<p>The 20+ page briefing covers:<\/p>\n<ol>\n<li><strong>The biggest issues for in-house customer service leaders in 2018:<\/strong> Such as, why over half of respondents put understanding their customers as their greatest challenge<\/li>\n<li><strong>Priorities for 2018 and beyond:<\/strong> Where customer service executives are spending their budget, and where they\u2019re looking to invest in the next 6-12 months<\/li>\n<li><strong>Benchmark yourself against the competition:<\/strong> Find out in order which topics are deemed essential for 2018 \u2013 and what is being researched for the future<\/li>\n<li><strong>Personalised, Proactive or Effortless? <\/strong>Find out how brands are creating outstanding service for 2018 and why self-service is on the rise<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong><a href=\"http:\/\/1.incite-group.com\/LP=20368?extsource=csm_wp1\" target=\"_blank\" rel=\"noopener noreferrer\">Access your exclusive whitepaper copy here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The annual Incite Group State of Customer Service Survey will give you in-depth insights from 500+ respondents on the key issues and opportunities your peers see in 2018, and new statistics to benchmark against..<\/p>\n","protected":false},"author":383,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13861"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/383"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=13861"}],"version-history":[{"count":14,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13861\/revisions"}],"predecessor-version":[{"id":20756,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/13861\/revisions\/20756"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=13861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=13861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=13861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}