{"id":1392,"date":"2014-11-05T13:45:41","date_gmt":"2014-11-05T13:45:41","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1392"},"modified":"2020-07-06T19:00:01","modified_gmt":"2020-07-06T19:00:01","slug":"customer-service-phone-tips","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-phone-tips\/","title":{"rendered":"Customer Service Phone Tips"},"content":{"rendered":"<p><strong>Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.<\/strong><\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-8731\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2014\/11\/teleagents.jpg\" alt=\"Telephone Agents\" width=\"500\" height=\"333\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2014\/11\/teleagents.jpg 500w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2014\/11\/teleagents-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\n<h2>Top 7 Telephone Tips<\/h2>\n<p>1. Greet your customer and tell them your name. Be original if you can, rather than the usual &#8220;This is XYZ company, Lucy speaking, how may I help you?&#8221;<\/p>\n<p>2. Find out your customer&#8217;s name and use it during the phone call. There is no music sweeter to the ears than our own name!<\/p>\n<p>3. Focus &#8211; filter out distractions and &#8220;stay in the zone&#8221;. Make your client feel that you care by giving them your full attention.<\/p>\n<p>4. Build rapport with the caller. It&#8217;s easier to deal with customer problems or complaints if you keep it friendly.<\/p>\n<p>5. Smile &#8211; it may sound like a clich\u00e9 but it really does work. Try it next time you deal with a telephone call (at the very least it will make you feel better!)<\/p>\n<p>6. Use voice mirroring if you can. This is a technique that takes a little practice. Mirroring your customer&#8217;s tone, pace and even phrases can be used to powerful effect. Mirror the customer&#8217;s &#8220;I want it urgently&#8221; with your &#8220;I will send it quickly&#8221;.<\/p>\n<p>7. Briefly summarize the phone call before hanging up and make sure you are on the same page. Leave your customer with a positive impression &#8211; after all, it&#8217;s the last thing she or he will remember about you.<\/p>\n<p>Follow these customer service phone tips and you will soon master the art of excellent telephone customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[50],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1392"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1392"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1392\/revisions"}],"predecessor-version":[{"id":8733,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1392\/revisions\/8733"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}