{"id":1396,"date":"2015-04-24T09:10:41","date_gmt":"2015-04-24T09:10:41","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1396"},"modified":"2016-08-11T16:28:06","modified_gmt":"2016-08-11T16:28:06","slug":"customer-service-policy","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-policy\/","title":{"rendered":"Customer Service Policy &#8211; What is it?"},"content":{"rendered":"<p><strong>These days most organizations have a customer service policy. This is because customer care is becoming more important as companies strive for better customer engagement.<\/strong><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-9425\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/cspol.jpg\" alt=\"Customer service policy\" width=\"250\" height=\"210\" \/>It is important that the customer understands what he or she can expect in terms of service, and a customer service policy can communicate this very well.<\/p>\n<p>A basic policy may simply state the company&#8217;s details; the customer service phone number (which may include a freephone or 0845 telephone number), fax and email contact points, opening hours and delivery times.<\/p>\n<p>The policy may spell out the roles of the contact center staff and the level of courtesy that can be expected from them.<\/p>\n<p>It goes without saying that good customer service training should be in place in the order to fulfil the customer&#8217;s needs and expectations.<\/p>\n<p>If an outsourcing company is used, it is very important that the employees doing customer facing jobs have access to company policies and service performance levels are measured from time to time.<\/p>\n<p>Technology and CRM software in particular play a critical part in the design and delivery of a customer service policy. There are numerous customer relationship management applications available and good care should be taken in the selection and implementation of the right solution for your business.<\/p>\n<p>In summary, a customer service policy is an important way to reach out to customers and is another step on the road to achieving customer loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These days most organizations have a customer service policy. This is because customer care is becoming more important as companies strive for better customer engagement.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1396"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1396"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1396\/revisions"}],"predecessor-version":[{"id":9427,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1396\/revisions\/9427"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}