{"id":1404,"date":"2015-04-23T21:10:23","date_gmt":"2015-04-23T21:10:23","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1404"},"modified":"2020-07-06T19:02:05","modified_gmt":"2020-07-06T19:02:05","slug":"customer-service-variables","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-variables\/","title":{"rendered":"Customer Service Variables"},"content":{"rendered":"<p><strong><img decoding=\"async\" loading=\"lazy\" class=\" size-full wp-image-2879 alignleft\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/graph.jpg\" alt=\"Customer service variables\" width=\"108\" height=\"88\" \/>Customer behavior is one of the most important areas of customer relationship management.<\/strong><\/p>\n<p>Predicting how customers will behave is a challenging business. This is because there are a number of important variables.<\/p>\n<p><strong>What are Customer Service Variables?<\/strong><\/p>\n<p>Variables that impact the service experience may include:<\/p>\n<p>Psychological<\/p>\n<p>Environmental<\/p>\n<p>Social<\/p>\n<p>Environment<\/p>\n<p>All these factors can effect the customer&#8217;s perception of service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Predicting how customers will behave is a challenging business. This is because there are a number of important variables.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1404"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1404"}],"version-history":[{"count":1,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1404\/revisions"}],"predecessor-version":[{"id":2880,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1404\/revisions\/2880"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}