![\"Customer](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/10\/aliexpress.jpg\")
\nAliBaba is the pinnacle of B2B ecommerce. AliExpress is its consumer market counterpart, where thousands of retailers sell goods in small quantities. Whether you\u2019re an end user of products, a retailer, or a drop-shipping business, it should be noted there are some potential risks in buying from AliExpress.<\/p>\n
From the unpredictable quality of the products to issues such as wrong product shipping, defective goods, etc. \u2013 you may face some problems. However, it has to be underscored that AliExpress is also your window to the world of Chinese product markets. To make your customer experience as safe as possible, we have put together a list of common mistakes to avoid while you are shopping on AliExpress.<\/p>\n
Mistake #1 \u2013 Acknowledging goods acceptance before actual receipt<\/strong><\/p>\n To close a transaction on AliExpress, you need to confirm the acceptance of goods by clicking suitable buttons. You will also get email alerts requesting you to \u2018confirm\u2019 if you accept the product. Clicking the button to confirm this, even if that\u2019s by a mistake, means that you lose the option of opening a dispute on the items. Unscrupulous sellers are known to coax shoppers into confirming acceptance by promising replacement\/refunds off the platform. Never accept such offers.<\/p>\n Mistake #2 \u2013 Buying from any seller<\/strong><\/p>\n Considering you\u2019re placing your orders from another country, you\u2019 want the maximum confidence and convenience throughout the shipping, receipt, and acceptance (or refunds) process. The key to this is \u2013 research the seller’s background<\/a> before placing orders.<\/p>\n AliExpress offers several data points to help you make sense of a seller\u2019s profile. The \u2018Feedback\u2019 page, for instance, showcases average feedback received by the seller in the past few months, the total feedback score till date, the duration for which the seller has been active on AliExpress, etc. Mistake #3 \u2013 Not paying heed to seller guarantees<\/strong><\/p>\n Everyone realizes that ecommerce on AliExpress comes with a degree of uncertainty. Genuine sellers want to do their best to eliminate this uncertainty, and AliExpress lets them do so via different kinds of guarantees that they can offer. Of course, higher the product value, more guarantees you should seek. \u2018Guarantees\u2019 are on products, and not implicitly extended on a seller\u2019s entire catalog, so check carefully for the item you\u2019re about to purchase.<\/p>\n The four kinds of guarantees are:<\/strong><\/p>\n Mistake #4: Paying a seller outside AliExpress<\/strong><\/p>\n If you are a regular shopper on AliExpress, chances are you’ve received offers of discounts on items, subject to the payment being made directly to the seller\u2019s bank account. Make it a thumb-rule to never agree to such offers. The moment you take a transaction outside the ambit of AliExpress, you give up every protection offered under the comprehensive Buyer Protection program of AliExpress. Think of it this way \u2013 the few dollars you could save per transaction will be nullified with a single fraud you fall for. And sooner or later, if you remain unprotected, it will happen.<\/p>\n Mistake #5: Falling for price bait<\/strong><\/p>\n Some unscrupulous sellers try to misuse the idea of \u2018inexpensive\u2019 by misrepresenting products on AliExpress. For instance, you could find a $5000 high-end luxury watch listed at a hundred odd US dollar. Even though you could always return the product if it proves to be unlike what it\u2019s described as \u2013 the question to ask yourself is \u2013 why subject yourself to so much frustration? Mistake #6: Buying without reading item descriptions<\/strong><\/p>\n That\u2019s among the worse mistakes, and almost guaranteed to cause frustration. You\u2019ll find all kinds of products on AliExpress \u2013 original, unused, mildly used and refurbished, replica, and knock-offs. The Buyer Protection program covers you if you receive an item other than what you purchased. However, you ideally want to avoid disputes where the \u2018item description\u2019 eventually tips the case in favor of an unscrupulous seller. Several sellers go the extra mile to make product descriptions comprehensive. So expect to be told of all necessary product details in the item description. If you\u2019re in doubt, leave a message for the seller before you purchase.<\/p>\n Mistake #7 \u2013 Confirming product acceptance without using it<\/strong><\/p>\n So, you received your much awaited smartwatch from AliExpress, and excitedly confirmed the product receipt. 2 days later, if the watch breaks down, and you realize that\u2019s it a knock off of a the branded product you thought you\u2019d bought, you\u2019re doomed.<\/p>\n Don\u2019t do this mistake; wait for at least 2-3 days (during which you should use the product) before confirming receipt. You\u2019ll realize that getting help from sellers is super seamless as long as the confirmation is kept pending from your side. On the contrary, you\u2019re at their discretion if you confirm receipt, and encounter product defects after that.<\/p>\n Mistake #8 \u2013 Waiting too long before opening a dispute<\/strong><\/p>\n AliExpress has laid out a comprehensive and effective dispute handling mechanism. In your turn, you need to understand it, and abide by its guidelines to remain protected. If you\u2019re unhappy with your purchase, you can raise a formal request with the seller for refund, within 15 days of order completion. This engages the seller to try to resolve the dispute in a reasonable manner. If the efforts of the seller to offer a resolution seem insufficient, you can escalate to AliExpress by opening a formal dispute ticket<\/a>, and let their team navigate you through the rest of the process.<\/p>\n Mistake #9 \u2013 Not Collecting or Recording Evidence<\/strong><\/p>\n If you unfortunately have to open a dispute case with a seller, you\u2019d do yourself a world of good by keeping comprehensive records of all interactions with the seller, taking videos and photos of the damaged product, and retaining the packaging and product declarations you received with the packaging. If the dispute is related to collection of the product from customs office, keep copies of all the documentation you do as a part of the process. Even the presence of comprehensive proof can tip the balance of the dispute case in your favor. Blind trust in the seller will only haunt you in the long term, so focus on evidence, till the time you need it, of course.<\/p>\n Is AliExpress safe for shopping?<\/strong><\/p>\n Absolutely, it\u2019s probably as safe as Amazon or eBay. As long as you don\u2019t commit these common mistakes, you will enjoy your shopping experience on AliExpress.<\/p>\n","protected":false},"excerpt":{"rendered":" AliBaba is the pinnacle of B2B ecommerce. AliExpress is its consumer market counterpart, where thousands of retailers sell goods in small quantities. Whether you\u2019re an end user of products, a retailer, or a drop-shipping business, it should be noted there are some potential risks in buying from AliExpress. From the unpredictable quality of the products […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14662"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=14662"}],"version-history":[{"count":14,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14662\/revisions"}],"predecessor-version":[{"id":14678,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14662\/revisions\/14678"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=14662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=14662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=14662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nFurther, down the page, you will see the seller rating bifurcated into subheads such as \u2018shipping speed\u2019, \u2018communication\u2019, and \u2018item as described\u2019. We also recommend that you check the feedback received by the seller on the product you\u2019re about to purchase.<\/p>\n\n
\nInstead, make it a point to always disbelieve product listings that pretend to sell super-expensive products at dirt-cheap rates. They seem too good to be true, and that\u2019s precisely what they are. At best, AliExpress is your channel to buy decent products at fairly inexpensive prices. Don\u2019t expect any miraculous purchases; all those \u2018iPhone for $100\u2019 stories are untrue.<\/p>\n