![\"Servant](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/11\/servant.jpg\")
\nManagement guru Peter Drucker wrote over twenty years ago, \u201cWe have a dearth of leadership\u201d. He prophesied the lost art of servant leadership that we face today.<\/strong><\/p>\n Have you ever lost something very valuable? You looked everywhere but just could not find it. Do you remember how frustrating, annoying and disappointing it was? Employees of companies and citizens of countries have these same negative feelings. Yet, they are amplified by bad bosses and seemingly leaderless organizations. Study after study demonstrates how most managers fail. Others proclaim the lack of trust at record lows, worldwide.<\/p>\n Wh<\/span>y<\/span><\/span>\u00a0Is<\/span><\/span>\u00a0Se<\/span>r<\/span>v<\/span>a<\/span>n<\/span>t<\/span><\/span>\u00a0Le<\/span>a<\/span>d<\/span>e<\/span>r<\/span>s<\/span>h<\/span>i<\/span>p<\/span><\/span>\u00a0Su<\/span>c<\/span>h<\/span><\/span>\u00a0a<\/span><\/span>\u00a0Lo<\/span>s<\/span>t<\/span><\/span>\u00a0Ar<\/span>t<\/span><\/span>?<\/strong><\/p>\n Think about it. There are more management and leadership books, training, and coaches than ever before. However, failure is increasing, not decreasing. Here are key factors in that:<\/p>\n Part of it is an increasingly complex, technology dependent and inter-connected globe. As a result, most organizations are disrupted and turned upside down. Chaos often reigns with constant change processes in place, with everything a priority. And, the lure of more money, power and influence is greater than ever. This leads to avarice and corruption at unprecedented levels.<\/p>\n Communication is crazy in companies. It moves at light speed because of the internet of things. However, it stalls like a car out of gas because people always seem too busy to talk to one another. So they use email, texts or mobile apps to engage others instead. It\u2019s not the same as interacting face to face and never will be.<\/p>\n Leaders talk about the importance of company communication. But, they are seldom heard or available except when there are problems. James Humes said, \u201cThe art of communication is the language of leadership\u201d. Without authentic communication servant leadership is impossible.<\/p>\n Employees are gaining more control in companies. It\u2019s an employee-hiring market. Jobs are more plentiful so employees go where they find better pay, benefits and working conditions. They don\u2019t want to put up with the stupid things some companies or managers do. Disengagement is so high in most places, can you blame them?<\/p>\n Finally, management jobs are tougher. There is more to do, fewer people to do it. The data analytics of many roles is a full time effort. Competition is greater and relentless.<\/p>\n As a result of the above, managers are overloaded with stress. So it isn\u2019t easy, of course. It never has been.<\/p>\n Th<\/span>e<\/span><\/span>\u00a0Co<\/span>u<\/span>p<\/span><\/span>\u00a0De<\/span><\/span>\u00a0Gr<\/span>\u00e2<\/span>c<\/span>e<\/span><\/span>\u00a0f<\/span>o<\/span>r<\/span><\/span>\u00a0Se<\/span>r<\/span>v<\/span>a<\/span>n<\/span>t<\/span><\/span>\u00a0Le<\/span>a<\/span>d<\/span>e<\/span>r<\/span>s<\/span>h<\/span>i<\/span>p<\/span><\/span><\/span><\/strong><\/p>\n Edelman\u2019s Trust Barometer declares a polarization of trust in business, government, non-government organizations and the media globally. Trust has crashed in the US. Without trust, employees (and customers alike) won\u2019t be loyal. They are suspicious of their company\u2019s intention. As a result, they have little confidence they will treat them well or fairly.<\/p>\n Wh<\/span>a<\/span>t<\/span><\/span>\u00a0Cr<\/span>e<\/span>a<\/span>t<\/span>e<\/span>s<\/span><\/span>\u00a0t<\/span>h<\/span>e<\/span><\/span>\u00a0La<\/span>c<\/span>k<\/span><\/span>\u00a0o<\/span>f<\/span><\/span>\u00a0Tr<\/span>u<\/span>s<\/span>t<\/span><\/span>?<\/strong><\/p>\n Managers at all levels in organizations lose trust because of:<\/p>\n Since managers have the greatest impact on employee performance the consequence is that overall results suffer. It isn\u2019t surprising, is it?<\/p>\n Pu<\/span>l<\/span>l<\/span>i<\/span>n<\/span>g<\/span><\/span>\u00a0It<\/span><\/span>\u00a0Al<\/span>l<\/span><\/span>\u00a0To<\/span>g<\/span>e<\/span>t<\/span>h<\/span>e<\/span>r<\/span><\/span><\/strong><\/p>\n The bottom-line here is too many managers lack of integrity, character and ethics. These are the bedrock qualities for servant leadership. This is a death knell to working relationships. In addition, the four circumstances above also have created a poisonous environment where managers take shortcuts to survive. They compromise their values and ethics. For example, this was true of the scandals at Wells Fargo and Volkswagen. The end result is that leadership distrust is even more rampant and credibility fleeting.<\/p>\n Most experts define leadership as influence. I don\u2019t because so much of the influence today is negative and self-serving. That\u2019s not leadership. I believe leadership requires positive influence in a service role. Servant Leadership is about positive possibilities. It is honest, inspiring, daring, caring, courageous and visionary. Take away these characteristics and you have mediocrity, demagoguery, tyranny, despotism, and anarchy. There are servant leaders around, just not enough of them.<\/p>\n For the actual art of servant leadership to be practiced, the well-being of people have to be more important to those in authority than profit, personal promotion, or gain. Dr. Martin Luther King Jr. said it brilliantly, didn\u2019t he!<\/p>\n\n