{"id":14898,"date":"2018-12-07T12:01:18","date_gmt":"2018-12-07T12:01:18","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=14898"},"modified":"2018-12-07T12:11:48","modified_gmt":"2018-12-07T12:11:48","slug":"the-state-of-customer-service-report-500-leaders-benchmark-their-support","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/the-state-of-customer-service-report-500-leaders-benchmark-their-support\/","title":{"rendered":"The State of Customer Service Report: 500+ leaders benchmark their support"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"598\" height=\"308\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/12\/report-logos1.jpg\" alt=\"\" class=\"wp-image-14913\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/12\/report-logos1.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2018\/12\/report-logos1-300x155.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/figure>\n\n\n\n<p>Customer service is in a crucial stage of scaling as the role continues to evolve each year to meet increasing customer demands. The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals.<\/p>\n\n\n\n<p>Discover the main issues in-house customer service leaders are facing, find out where they are spending their budget and compare priorities against the world\u2019s most influential brands including CocaCola, Google, Sony, McDonalds, eBay, Samsung and many more with the <a href=\"https:\/\/eloqua.incite-group.com\/LP=22797?extsource=csm_state_of_cs\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Discover the main issues in-house customer service leaders are facing, find out where they are spending their budget and compare priorities against the world\u2019s most influential brands including CocaCola, Google, Sony, McDonalds, eBay, Samsung and many more with the comprehensive new research report.   (opens in a new tab)\">comprehensive new research report<\/a>.  <\/p>\n\n\n\n<p>With fierce competition across the industry, find out how these leading businesses are bringing customer service closer to the executive table. Learn which new channels they are spending their budget on and gain direct insight from customer support executives on chatbots, scalability, multichannel integration, personalization, proactive care and much more! <\/p>\n\n\n\n<p style=\"text-align:left\"><a rel=\"noreferrer noopener\" aria-label=\"Download the report for the chance to benchmark your current strategy against leading brands and find out how leaders are exceeding customer expectations, with customer service at the center of the business. (opens in a new tab)\" href=\"https:\/\/eloqua.incite-group.com\/LP=22797?extsource=csm_state_of_cs\" target=\"_blank\">Download<\/a> the report for the chance to benchmark your current strategy against leading brands and find out how leaders are exceeding customer expectations, with customer service at the center of the business.<br><br><a rel=\"noreferrer noopener\" href=\"https:\/\/eloqua.incite-group.com\/LP=22797?extsource=csm_state_of_cs\" target=\"_blank\"><strong>Get this exclusive State of Customer Service Report sent straight to your inbox<\/strong><\/a><br><br><strong>About the Author<\/strong><br><br>Jasmine Kees is the\u00a0Global Project Director at\u00a0Incite Group. For more information contact Jasmine by phone: +44 (0) 207 375 7532 or<br>Email: jasmine@incite-group.com.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals..<\/p>\n","protected":false},"author":399,"featured_media":0,"comment_status":"open","ping_status":"0","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14898"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/399"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=14898"}],"version-history":[{"count":15,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14898\/revisions"}],"predecessor-version":[{"id":14919,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14898\/revisions\/14919"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=14898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=14898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=14898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}