{"id":14973,"date":"2018-12-14T20:32:22","date_gmt":"2018-12-14T20:32:22","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=14973"},"modified":"2018-12-15T11:22:07","modified_gmt":"2018-12-15T11:22:07","slug":"ten-digit-communications-selects-id-rd-to-provide-continuous-zero-effort-biometric-authentication","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/ten-digit-communications-selects-id-rd-to-provide-continuous-zero-effort-biometric-authentication\/","title":{"rendered":"TEN DIGIT Communications Selects ID R&D to Provide Continuous, Zero-Effort Biometric Authentication to its Intelligent Messaging Platform"},"content":{"rendered":"

The company\u2019s TDC BRIDGE\u00ae customers will be authenticated by keystroke, facial liveness, and voice biometrics, offering seamless user\u00a0experience across the customer communication lifecycle.<\/strong><\/p>\n

TEN DIGIT Communications<\/a> [TEN DIGIT], the provider of a patented messaging platform that enables call-center phone lines to function as smartphones with text, call, and link and image sharing\u00a0capabilities, today announced it has partnered with biometrics firm ID R&D to offer multimodal biometric authentication within TEN DIGIT\u2019s TDC BRIDGE\u00ae\u00a0solution.<\/p>\n

By integrating ID R&D\u2019s AI-based biometric technology, TEN DIGIT can authenticate users of its Intelligent Messaging Platform\u2122, TDC BRIDGE\u00ae,
\nwith zero effort required from the end user. TDC BRIDGE\u00ae operates as a virtual smartphone for businesses, allowing organizations to reach everyone, everywhere directly through the user\u2019s smartphone, irrespective of the model or operating system. Using TDC BRIDGE\u00ae company\u00a0representatives can move easily between text, voice, and link and photo sharing when communicating with customers, all while having access to necessary CRM and AI systems and essential company databases. Allowing agents to instantly recognize and engage users via text, automated conversational and observational bots, or live voice or video conversation, TEN DIGIT provides better and more mobile customer experience all while cutting costs and increasing efficiencies.<\/p>\n

Today\u2019s call centers are often built on outdated voice lines and have not kept pace with the revolution ushered in by the smartphone or the\u00a0preferences of smartphone users. Web chat solutions require users to be on a specific company\u2019s website at a specific time. TDC BRIDGE\u00ae allows users to connect to a business wherever they are, whenever they want, on any generic smartphone, leading to much higher penetration rates. TEN DIGIT\u2019s patented software enables outdated business telephony to seamlessly integrate with new technologies to create productivity gains, increase revenues, and improve the customer experience in communicating with companies. TDC BRIDGE\u00ae can be set up in a day, scales rapidly with no\u00a0expensive legacy system or hardware requirements, and is fully functional without being restricted to a single app.<\/p>\n

Whether it\u2019s a sports fan who orders a beer by smartphone – taking a picture of his license, sharing the picture with the concession stand,\u00a0texting his order, and having it delivered to his seat – or a financial services customer who orders a trade via voice app and seamlessly confirms\u00a0her identity through way she swipes during the transaction, TDC BRIDGE\u00ae offers enhanced customer interaction. Using ID R&D\u2019s technology, TDC\u00a0BRIDGE\u00ae is now fortified by award-winning biometrics and ensures customer convenience and security from the very first contact all the way through to\u00a0post-transaction follow-up. When conversations are only on text, you can\u2019t use personal information as validation because this information would\u00a0remain in the message history indefinitely. Instead, using a selfie for verification is simple, discreet, and most importantly, very effective.<\/p>\n

\"Gary\u201cOur mission is to let customers talk to your business as easily as they talk to their friends,\u201d said Gary Brandt, CEO of TEN DIGIT. \u201cID R&D\u2019s\u00a0multimodal biometric technology aligns perfectly with our vision: to provide a frictionless customer experience that is as secure as it is\u00a0efficient, pleasant, and effective.<\/p>\n

Customers don\u2019t want to feel like they\u2019re playing a trivia game to prove who they are. With ID R&D\u2019s\u00a0technology, they can be identified simply by they way they interact with their phone. No extra effort is required. TDC BRIDGE\u00ae can now offer\u00a0continuous biometric authentication at the network level and increase agent productivity, reduce company costs, and most importantly, create highly\u00a0satisfied customers.\u201d<\/p>\n

\u201cConsidering TEN DIGIT\u2019s expansive market presence, ID R&D is thrilled to extend the reach of our zero-effort authentication and conversational
\ninterface to countless new users,\u201d said Alexey Khitrov, CEO of ID R&D. \u201cThis integrated solution highlights both companies\u2019 commitment to meet the
\nchanging expectations of tech-savvy customers by delivering easy authentication and enhanced communications without requiring changes in behavior or losing time in onerous authentication steps.\u201d<\/p>\n

TDC BRIDGE\u00ae will integrate ID R&D\u2019s biometric technology across three layers of authentication \u2013 keystroke analysis, facial liveness detection, and voice biometrics. TDC BRIDGE\u00ae will include liveness detection that prevents facial spoofing and can distinguish a recorded or\u00a0computer-generated voice from an authorized live one.<\/p>\n

About TEN DIGIT Communications<\/strong><\/p>\n

TEN DIGIT Communications, LLC, enables businesses to meet customers where they are through its patented TDC BRIDGE\u00ae Intelligent Messaging Platform\u2122.\u00a0Agents use calls, text, link sharing and photos for conversations that are comfortable, convenient and productive. Now customers can talk to businesses as easily as they talk to friends. The result: Great conversations, better outcomes, and the best relationships. Learn more at www.tendigitcommunications.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

TEN DIGIT’s DC BRIDGE\u00ae customers will be authenticated by keystroke, facial liveness, and voice biometrics, offering seamless user\u00a0experience across the customer communication lifecycle..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14973"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=14973"}],"version-history":[{"count":10,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14973\/revisions"}],"predecessor-version":[{"id":14985,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/14973\/revisions\/14985"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=14973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=14973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=14973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}