{"id":1507,"date":"2015-04-22T18:15:30","date_gmt":"2015-04-22T18:15:30","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1507"},"modified":"2020-07-06T15:22:34","modified_gmt":"2020-07-06T15:22:34","slug":"definition-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/definition-of-customer-service\/","title":{"rendered":"Definition of Customer Service"},"content":{"rendered":"<p><strong>Customer service is often seen as an activity, performance measurement and a philosophy.<\/strong><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-9423\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/csdef.jpg\" alt=\"Customer service definition\" width=\"250\" height=\"375\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/csdef.jpg 250w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/csdef-200x300.jpg 200w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>That is why generally speaking, one single customer service definition does not exist. Let&#8217;s give it a shot anyway.<\/p>\n<p>Here are some definitions of customer service in use today:<\/p>\n<p>&#8220;Customer service is the ability to provide a service or product in the way that it has been promised&#8221;<\/p>\n<p>&#8220;Customer service is about treating customers as you would like to be treated yourself&#8221;<\/p>\n<p>&#8220;Customer service is an organization&#8217;s ability to supply their customers&#8217; wants and needs&#8221;<\/p>\n<p>&#8220;Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner&#8221;<\/p>\n<p>&#8220;Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer&#8221;<\/p>\n<p>&#8220;Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer&#8221;<\/p>\n<p>&#8220;Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner&#8221;<\/p>\n<p>&#8220;Customer service is a proactive attitude that can be summed up as: I care and I can do.&#8221;<\/p>\n<p>Another meaning of the term could refer to the department that provides the service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is often seen as an activity, performance measurement and a philosophy. That is why generally speaking, one single customer service definition does not exist. Let&#8217;s give it a shot anyway.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1507"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1507"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1507\/revisions"}],"predecessor-version":[{"id":16709,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1507\/revisions\/16709"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}