{"id":1519,"date":"2015-06-03T15:39:00","date_gmt":"2015-06-03T15:39:00","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1519"},"modified":"2020-07-06T15:31:19","modified_gmt":"2020-07-06T15:31:19","slug":"customer-service-quotes","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-quotes\/","title":{"rendered":"Customer Service Quotes"},"content":{"rendered":"

A selection of great customer service quotes and quotations to motivate and inspire.<\/strong><\/p>\n\"Customer\n

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
\n— Stew Leonard<\/p>\n

Customer satisfaction is worthless. Customer loyalty is priceless.
\n— Jeffrey Gitomer<\/p>\n

Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
\n— Larry Winget<\/p>\n

The purpose of business is to create and keep the customer.
\n— Peter F. Drucker<\/p>\n

If you\u2019re not serving the customer, your job is to be serving someone who is.
\n— Jan Carlzon<\/p>\n

There is only one boss. The customer. And he can fire everybody, by spending his money somewhere else.
\n– Sam Walton<\/p>\n

The longer you wait, the harder it is to provide outstanding customer service.
\n— William H. Davidow<\/p>\n

Treat every customer as if they sign your paycheck, because they do.\u201d
\n— Anon<\/p>\n

The goal as a company is to have customer service that is not just the best but legendary.
\n— Sam Walton
\nThe customer is king.
\n— Anon<\/p>\n

Do what you do so well that they will want to see it again and bring their friends.
\n— Walt Disney<\/p>\n

Under promise and over deliver.
\n— Anon<\/p>\n

If you don\u2019t genuinely like your customers, chances are they won\u2019t buy.
\n— Tom Watson<\/p>\n

Customer complaints are the schoolbooks from which we learn.
\n— Anon<\/p>\n

If you don\u2019t care, your customer never will.
\n— Marlene Blaszczyk<\/p>\n

People expect good service but few are willing to give it.
\n— Robert Gately<\/p>\n

When you serve the customer better, there’s always a return on your investment.
\n— Kara Parlin<\/p>\n

People perform best and deliver the best customer service, when they like what they do.
\n— Anon
\nTreat others how you wish to be treated yourself.
\n— Anon<\/p>\n

Here is a simple but powerful rule: Always give people more than what they expect to get.
\nNelson Boswell<\/p>\n

I don’t think companies will ever be really done with being as focused on their customers as they could be.
\nAdam Klaber<\/p>\n

I won’t complain. I just won’t come back.
\nBrown & Williamson Tobacco Ad<\/p>\n

If Franz Kafka were alive today he’d be writing about customer service.
\nJonathan Alter<\/p>\n

If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
\nMark Perrault, Rally Stores<\/p>\n

If we don\u2019t take care of our customers, someone else will.
\nUnknown<\/p>\n

If you don\u2019t genuinely like your customers, chances are they won\u2019t buy.
\nTom Watson<\/p>\n

If you don\u2019t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny.
\nDee Hock, CEO Emertus Visa Int\u2019l<\/p>\n

If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working. That’s the key -listening to make sure that you understand the customers and that you make them feel that you understand. When a customer calls up with a complaint, we obviously can’t change the past. But we have to deal with the problem.
\nPenny Handscomb<\/p>\n

If you want to be creative in your company, your career, your life, all it takes is one easy step\u2026 the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?
\nDale Dauten<\/p>\n

In business you get what you want by giving other people what they want.
\nAlice MacDougall<\/p>\n

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
\nDoug Warner<\/p>\n

It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
\nDoug Smith<\/p>\n

Let me pass, I have to follow them, I am their leader.
\nAlexandra Ledru-Rollin<\/p>\n

Maybe ‘Customer Service’ should be more than one department.
\nSAP Ad<\/p>\n

Never underestimate the power of the irate customer.
\nJoel Ross<\/p>\n

Organizations have more to fear from lack of quality internal customer service than from any level of external customer service.
\nRon Tillotson<\/p>\n

People don\u2019t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
\nTheo Michelson, State Farm Insurance<\/p>\n

People expect good service but few are willing to give it.
\nRobert Gately<\/p>\n

People perform best and deliver the best customer service when they like what they do.
\nUnknown<\/p>\n

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
\nPeter Drucker<\/p>\n

Quality, is job one.
\nFord Company<\/p>\n

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s saviour. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
\nWilliam H. Davidow<\/p>\n

The customer\u2019s perception is your reality.
\nKate Zabriskie<\/p>\n

The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
\nMax DePree<\/p>\n

The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.
\nWilliam James, Psychologist<\/p>\n

The longer you wait, the harder it is to produce outstanding customer service.
\nWilliam H. Davidow<\/p>\n

The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.
\nJohn Woods<\/p>\n

The quality of our work depends on the quality of our people.
\nUnknown<\/p>\n

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
\nPeter Drucker<\/p>\n

The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.
\nEugene B. Habecker<\/p>\n

The way to a customer\u2019s heart and wallet lies in how well we initially serve our customers and recover from poor service.
\nUnknown<\/p>\n

There are no traffic jams along the extra mile.
\nRoger Staubach<\/p>\n

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
\nSam Walton<\/p>\n

There’s a place in the world for any business that takes care of its customers–after the sale.
\nHarvey MacKay<\/p>\n

To begin with, that use of automation on the phone lines is a bad move. Call centers are designed to get ’em on the line, get ’em off the line. But what companies forget is that customers know when they’re being treated badly. And when you’re not treated well, you’re going to go somewhere else or make the company pay. You’re going to call back, madder, and go for management -maybe with lawsuits.
\nAnn Humphries<\/p>\n

To my customer. I may not have the answer, but I\u2019ll find it. I may not have the time, but I\u2019ll make it.
\nUnknown<\/p>\n

Treat every customer as if they sign your paycheck \u2026 because they do.
\nUnknown<\/p>\n

Unless you have 100% customer satisfaction \u2026 you must improve.
\nHorst Schulz<\/p>\n

Washrooms will always tell if your company cares about its customers.
\nUnknown<\/p>\n

We make our money out of our friends. Our enemies will not do business with us.
\nElbert Hubbard<\/p>\n

Well done is better than well said.
\nBenjamin Franklin<\/p>\n

What we are doing is satisfying the American public. That is our job. I always say we have to give most of the people what they want most of the time. That is what is expected of us.
\nWilliam Paley<\/p>\n

Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
\nRobert Bowman, CEO Major League Baseball Advanced Media<\/p>\n

When you start viewing your customers as interruptions, you’re going to have problems.
\nKate Zabriskie<\/p>\n

Without great employees you can never have great customer service.
\nRichard F. Gerson<\/p>\n

You are serving a customer, not a life sentence. Learn how to enjoy your work.
\nLaurie McIntosh<\/p>\n

You cannot always control circumstances, but you can control your own thoughts.
\nCharles Popplestown<\/p>\n

You have to perform at a consistently higher level than others. That\u2019s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.
\nJoe Paterno<\/p>\n

You\u2019ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can\u2019t be copied.
\nJerry Fritz<\/p>\n

Your best customers leave quite an impression. Do the same, and they won’t leave at all.
\nSAP Ad<\/p>\n

Your customers expect your entire operation to revolve around them.
\nSAP Ad<\/p>\n

Your most unhappy customers are your greatest source of learning.
\nBill Gates<\/p>\n

When the customer comes first, the customer will last Robert Half<\/p>\n

A customer is the most important visitor on our premises. He is not dependent on us \u2013 we are dependent on him.
\nUnknown<\/p>\n

A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.
\nUnknown<\/p>\n

As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back \u2013 perhaps even to make or break the company.
\nUnknown<\/p>\n

Be everywhere, do everything, and never fail to astonish the customer.
\nMacy’s Motto<\/p>\n

Being on par in terms of price and quality only gets you into the game. Service wins the game.
\nTony Alessandra<\/p>\n

Biggest question: Isn\u2019t it really \u2018customer helping\u2019 rather than customer service? And wouldn\u2019t you deliver better service if you thought of it that way?
\nJeffrey Gitomer<\/p>\n

Coming together is a beginning. Keeping together is progress. Working together is success.
\nHenry Ford<\/p>\n

Common sense if of paramount importance in business and customer service.
\nUnknown<\/p>\n

Customer complaints are the schoolbooks from which we learn.
\nUnknown<\/p>\n

Customer service is awareness of needs, problems, fears and aspirations.
\nUnknown<\/p>\n

Although your customers won\u2019t love you if you give bad service, your competitors will.
\nKate Zabriskie<\/p>\n

Customer service is training people how to serve clients in an outstanding fashion.
\nUnknown<\/p>\n

Customers are an investment. Maximize your return.
\nPeopleSoft Ad<\/p>\n

Customers don\u2019t expect you to be perfect. They do expect you to fix things when they go wrong.
\nDonald Porter V.P., British Airways<\/p>\n

Customers who don’t get support become someone else’s customers.
\nBrigade Ad<\/p>\n

Do what you do so well that they will want to see it again and bring their friends.
\nWalt Disney<\/p>\n

Don\u2019t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
\nGene Buckley, Sikorsky Aircraft<\/p>\n

Forget about the sales you hope to make and concentrate on the service you want to render.
\nHarry Bullis<\/p>\n

Good leaders must first become good servants.
\nRobert Greenleaf<\/p>\n

Good service is good business.
\nSiebel ad<\/p>\n

This collection of customer service quotes courtesy of\u00a0businesstrainingworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

A selection of great customer service quotes and quotations to motivate and inspire.<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[128],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1519"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1519"}],"version-history":[{"count":5,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1519\/revisions"}],"predecessor-version":[{"id":20690,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1519\/revisions\/20690"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}