{"id":15547,"date":"2019-03-12T21:22:51","date_gmt":"2019-03-12T21:22:51","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=15547"},"modified":"2019-03-28T17:39:56","modified_gmt":"2019-03-28T17:39:56","slug":"webinar-empower-your-customer-support-workforce-in-2019","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/webinar-empower-your-customer-support-workforce-in-2019\/","title":{"rendered":"Webinar: Empower Your Customer Support Workforce in 2019"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-15557\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg\" alt=\"Incite Group\" width=\"309\" height=\"129\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg 309w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1-300x125.jpg 300w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/>\n<p><strong>Your customer support agents are your most valuable resource. How are you equipping them to serve in the best possible way?\u00a0<\/strong><\/p>\n<p>In this free webinar, <strong>Incite Group<\/strong>\u00a0have gathered together leading executives to share their advice on how they are building exceptional customer support teams and delivering amazing customer experiences.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.gotowebinar.com\/register\/7508010049571826188?source=CSM\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Sign up for the free webinar &#8220;2019&#8217;s Customer Support Workforce&#8221;\u00a0<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><strong>\u00a0(March 19th, 10:00 AM PDT, 12:00 PM CDT, 1:00 PM EDT, 5:00 PM GMT)<\/strong><\/p>\n<p>Hear from Mai Le, Director, Customer Obsession, <strong>Uber<\/strong>, Sam Lee, SVP &amp; Head of Growth,\u00a0<strong>WeWork<\/strong>, Stan Friedlander, Former Director,\u00a0<strong>Amazon<\/strong>, Jim Reynolds, VP, Customer Experience,\u00a0<strong>U.S. Bank<\/strong>, and Diane Magers, CEO, <strong>CXPA<\/strong>,\u00a0on how they are putting their agents first and creating a foundation for customer success.<\/p>\n<p>Don&#8217;t miss out on strategies to:<\/p>\n<ul>\n<li><strong>Automate Tasks and Upskill Agents<\/strong>: Augment and empower your agents with automation and knowledge systems as you futureproof your support structure.<\/li>\n<li><strong>Adapt Management Principles in the Evolving CS Department<\/strong>: Assess vertical vs horizontal leadership methodology and restructure to align with new business objectives.<\/li>\n<li style=\"text-align: left;\"><strong>Build 2019&#8217;s Workforce and Retain Them<\/strong>: Develop an exceptional solution-driven induction plan, incorporate variable compensation methods and redefine the &#8216;entry level&#8217; reputation to minimize high turnover.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.gotowebinar.com\/register\/7508010049571826188?source=CSM\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>It only takes a moment \u2013 Sign up now!<\/strong><\/a><\/p>\n<p style=\"text-align: left;\">We entrust agents with two of our most precious assets every day \u2013 our customers and our brand. As enquiries become more complex and frequent, it&#8217;s never been more important to empower your agents with the right tech and training.<\/p>\n<p style=\"text-align: center;\"><strong><em>If you can&#8217;t join live, <a href=\"https:\/\/register.gotowebinar.com\/register\/7508010049571826188?source=CSM\" target=\"_blank\" rel=\"noopener noreferrer\">sign up<\/a> and we&#8217;ll send you the recordings once it runs.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this free webinar, Incite Group\u00a0have gathered together leading executives to share their advice on how they are building exceptional customer support teams..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/15547"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=15547"}],"version-history":[{"count":17,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/15547\/revisions"}],"predecessor-version":[{"id":15600,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/15547\/revisions\/15600"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=15547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=15547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=15547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}