{"id":16475,"date":"2019-07-04T16:26:28","date_gmt":"2019-07-04T16:26:28","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=16475"},"modified":"2019-07-25T21:07:21","modified_gmt":"2019-07-25T21:07:21","slug":"webinar-the-future-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/webinar-the-future-of-customer-service\/","title":{"rendered":"Webinar: The Future of Customer Service"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-15557\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg\" alt=\"Incite Group\" width=\"309\" height=\"129\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg 309w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1-300x125.jpg 300w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/>\n<p>Customer service and experience has changed beyond recognition. The modern consumer expects to be able to interact with your brand across multiple channels. From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX.\u00a0As the customer journey becomes more multichannel, so too must your strategy.<\/p>\n<p><strong>Join the Incite Group 11th July at 14:00 GMT (08:00 AM CT) to uncover how to strategize for a successful multichannel customer experience.<\/strong><\/p>\n<p><a href=\"https:\/\/attendee.gotowebinar.com\/register\/6047215395594893068?source=Media+Partner+CSM+Wb+2\" target=\"_blank\" rel=\"noopener noreferrer\">Join this exclusive 45-minute webinar (or receive the recordings) here.<\/a><\/p>\n<p><strong>Join leading CS experts:<\/strong><\/p>\n<ul>\n<li>Anders Holmberg, Head of Strategic Gamification, Gucci<\/li>\n<li>Nick MacFarlane, Head of Customer Experience, Sky<\/li>\n<li>Gerry Brown, Chief Customer Rescue Officer, Customer Lifeguard<\/li>\n<\/ul>\n<p><strong>During this webinar our leaders will be revealing:<\/strong><\/p>\n<ul>\n<li>How to integrate data from multiple touchpoints and use the insights for a seamless customer experience<\/li>\n<li>What innovative technologies will shape customer service in the next five years and how you can plan for and incorporate them<\/li>\n<li>The role CS agents can play in this new era and how they can leverage the multiple touchpoints of the customer journey to meet consumer demands<\/li>\n<\/ul>\n<p><a href=\"https:\/\/attendee.gotowebinar.com\/register\/6047215395594893068?source=Media+Partner+CSM+Wb+2\" target=\"_blank\" rel=\"noopener noreferrer\">Join this exclusive 45-minute webinar (or receive the recordings) here.<\/a><\/p>\n<p><em><strong>If you can\u2019t join live,\u00a0<a href=\"https:\/\/attendee.gotowebinar.com\/register\/6047215395594893068?source=Media+Partner+CSM+Wb+2\" target=\"_blank\" rel=\"noopener noreferrer\">sign<\/a> up and we\u2019ll send you the recordings once it runs.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16475"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=16475"}],"version-history":[{"count":9,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16475\/revisions"}],"predecessor-version":[{"id":16485,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16475\/revisions\/16485"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=16475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=16475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=16475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}