{"id":16638,"date":"2019-07-25T07:01:24","date_gmt":"2019-07-25T07:01:24","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=16638"},"modified":"2019-08-29T18:57:30","modified_gmt":"2019-08-29T18:57:30","slug":"webinar-supercharge-your-workforce","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/webinar-supercharge-your-workforce\/","title":{"rendered":"Webinar: Supercharge Your Customer Support Team"},"content":{"rendered":"<p><strong>As we all know, the customer support team are the backbone of all customer facing strategy, they can make or break a business. So, the question we&#8217;re asking is; how can you empower your team to deliver an amazing experience? <\/strong><\/p>\n<a href=\"https:\/\/attendee.gotowebinar.com\/register\/4328758986748603661?source=Media+Partner+CSM+wb2\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-16648\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/07\/webinarsuper2.jpg\" alt=\"\" width=\"598\" height=\"299\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/07\/webinarsuper2.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/07\/webinarsuper2-300x150.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/a>\n<p><strong>To find out how, join Incite Group&#8217;s webinar, &#8220;Supercharge Your Workforce&#8221; (July 30, 11:00AM EST). <\/strong>Hear from<strong> Home Depot, Guru, PVH, Microsoft &amp; CXPA <\/strong>on how they empower their agents with the tools and strategies to deliver the ultimate CX. <strong><br \/>\n<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/attendee.gotowebinar.com\/register\/4328758986748603661?source=Media+Partner+CSM+wb2\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST<\/strong><\/a><\/p>\n<p><strong><em>(If you can\u2019t join live,\u00a0<a href=\"https:\/\/attendee.gotowebinar.com\/register\/4328758986748603661?source=Media+Partner+CSM+wb2\" target=\"_blank\" rel=\"noopener noreferrer\">register now<\/a>\u00a0and you\u2019ll be sent you the recordings later).<\/em><\/strong><\/p>\n<p>The webinar will give attendees tools and strategies to:<\/p>\n<ul>\n<li><strong>Onboard New Agents Rapidly:<\/strong> Tailor your internal structures, tech and training strategies for each channel and niche of customer service to reduce onboarding time and get your agents on the phone asap<\/li>\n<li><strong>Empower your Team with the Latest Tech:<\/strong> Arm your agents with the knowledge management systems, AI, Machine Learning and automation they need to deliver delightful customer experiences at scale<\/li>\n<li><strong>Analyze Key Metrics and Quality Assurance:<\/strong> NPS? CSAT? OSAT? Monitor across several scores to ensure metrics are delivering the truest results and your agents are providing the best support<\/li>\n<\/ul>\n<p>Speakers include:<\/p>\n<p>Hilary Curran, Director of Customer Experience,<strong> Guru<\/strong><br \/>\nDiane Haluszka, Director, Customer Service, <strong>PVH<\/strong><br \/>\nMary McCarthy, EMEA, Customer Service Director, <strong>Microsoft<\/strong><br \/>\nDiane Magers, Former CEO, <strong>CXPA<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/attendee.gotowebinar.com\/register\/4328758986748603661?source=Media+Partner+CSM+wb2\" target=\"_blank\" rel=\"noopener noreferrer\">Register for this free webinar \u2013 Click Here!<\/a><\/strong><\/p>\n<p><em><strong>Remember, if you can\u2019t join live\u00a0<a href=\"https:\/\/attendee.gotowebinar.com\/register\/4328758986748603661?source=Media+Partner+CSM+wb2\" target=\"_blank\" rel=\"noopener noreferrer\">register<\/a>\u00a0to access the recordings!<\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hear from Home Depot, Guru, PVH, Microsoft &#038; CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16638"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=16638"}],"version-history":[{"count":18,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16638\/revisions"}],"predecessor-version":[{"id":16696,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/16638\/revisions\/16696"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=16638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=16638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=16638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}