{"id":17098,"date":"2019-08-29T18:49:20","date_gmt":"2019-08-29T18:49:20","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=17098"},"modified":"2019-09-06T09:37:09","modified_gmt":"2019-09-06T09:37:09","slug":"mastercard-google-and-microsoft-reveal-their-cx-strategy","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/mastercard-google-and-microsoft-reveal-their-cx-strategy\/","title":{"rendered":"Webinar: Mastercard, Google and Microsoft Reveal Their CX Strategy"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-15557\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg\" alt=\"Incite Group\" width=\"309\" height=\"129\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1.jpg 309w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/03\/incite-logo-1-300x125.jpg 300w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/>\n<p>The customer service department is amid a crucial transition from \u201cjust a cost-center\u201d to customer-centric strategy driver. However, there are two key strategy changes leaders are simply not delivering on.<\/p>\n<p>As a leader, you must ask yourself: Are my strategies helping or hindering my team\u2019s success?<\/p>\n<p>Don\u2019t chance it! Join Incite\u2019s must-attend webinar,\u00a0<b>\u201cBarriers to Delivering the Ultimate Customer Experience\u201d (Sept 4, 10AM EST)\u00a0<\/b>and make sure it\u2019s the former. Hear from\u00a0<b>Google, Home Depot, Mastercard, and Microsoft<\/b>\u00a0on how they are optimizing their workforce and harnessing new technology to deliver the ultimate customer experience.<\/p>\n<a href=\"https:\/\/register.gotowebinar.com\/register\/8104123476731147788?source=Media+Partner+CSM+wb3\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-17100\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-3.png\" alt=\"Incite webinar - click here\" width=\"560\" height=\"44\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-3.png 560w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-3-300x24.png 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/a>\n<p>Tune in to refine and hone your CS\/CX strategies:<\/p>\n<ol>\n<li><b>Internal Customer-Centric Team Strategy:\u00a0<\/b>How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands?<\/li>\n<li><b>External Customer Facing Strategy:\u00a0<\/b>How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition?<\/li>\n<\/ol>\n<a href=\"https:\/\/register.gotowebinar.com\/register\/8104123476731147788?source=Media+Partner+CSM+wb3\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-17101\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-4.png\" alt=\"Incite webinar - join here\" width=\"560\" height=\"44\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-4.png 560w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/08\/29-aug-4-300x24.png 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/a>\n<p>Speakers include those influencing the evolution of customer expectations:<\/p>\n<ul>\n<li>Michelle Huenink, Director, Customer Service and Support,<b>\u00a0Microsoft<\/b><\/li>\n<li>Frankie Saucier, Head of Digital Care Strategy,\u00a0<b>Home Depot<\/b><\/li>\n<li>Rob Lawson, Customer Experience Partnerships,\u00a0<b>Google<\/b><\/li>\n<li>Margaret Shine, SVP, Customer Experience,\u00a0<b>Mastercard<\/b><\/li>\n<li>Diane Magers, Former CEO,\u00a0<b>CXPA\u00a0<\/b>(moderator)<\/li>\n<\/ul>\n<p><b>If you can\u2019t join live, <a href=\"https:\/\/register.gotowebinar.com\/register\/8104123476731147788?source=Media+Partner+CSM+wb3\" target=\"_blank\" rel=\"noopener noreferrer\">sign up<\/a> and we\u2019ll send you the recordings once it runs.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hear from\u00a0Google, Home Depot, Mastercard, and Microsoft\u00a0on how they are optimizing their workforce and harnessing new technology to deliver the ultimate customer experience..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/17098"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=17098"}],"version-history":[{"count":5,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/17098\/revisions"}],"predecessor-version":[{"id":17106,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/17098\/revisions\/17106"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=17098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=17098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=17098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}