{"id":1762,"date":"2015-04-22T00:54:05","date_gmt":"2015-04-22T00:54:05","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=1762"},"modified":"2015-04-22T00:56:32","modified_gmt":"2015-04-22T00:56:32","slug":"customer-service-buzzwords","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-buzzwords\/","title":{"rendered":"25 Customer Service Buzzwords Everyone Should Know"},"content":{"rendered":"<p><strong>Love them or loathe them, here are some of my favorite customer service buzzwords for you to use and enjoy.<\/strong><\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-2652\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/customer-service-buzzwords.png\" alt=\"Customer service buzzwords\" width=\"447\" height=\"132\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/customer-service-buzzwords.png 447w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/04\/customer-service-buzzwords-300x89.png 300w\" sizes=\"(max-width: 447px) 100vw, 447px\" \/>\n<p>1. Customer Centric<\/p>\n<p>2. World Class Service<\/p>\n<p>3. Customer Alignment<\/p>\n<p>4. Active Listening<\/p>\n<p>5. Customer Lifecycle<\/p>\n<p>6. Added Value<\/p>\n<p>7. Below-zero Customers<\/p>\n<p>8. Customer Self-Service<\/p>\n<p>9. Customer Valuation<\/p>\n<p>10. Voice of the Customer<\/p>\n<p>11. Multi Channel<\/p>\n<p>12. Customer Engagement<\/p>\n<p>13. Service Awareness<\/p>\n<p>14. Customer Value Chain<\/p>\n<p>15. Customer Expectations<\/p>\n<p>16. User Generated Content<\/p>\n<p>17. Customer Loyalty<\/p>\n<p>18. Social CRM<\/p>\n<p>19. Customer Focused<\/p>\n<p>20. Customer Acquisition Cost<\/p>\n<p>21. Personalization<\/p>\n<p>22. Customer Effort<\/p>\n<p>23. &#8216;Growable&#8217; Customers<\/p>\n<p>24. Customer Experience<\/p>\n<p>25. Accessible Customer Service<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Love them or loathe them, here are some of my favorite customer service buzzwords for you to use and enjoy.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1762"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=1762"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1762\/revisions"}],"predecessor-version":[{"id":2764,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/1762\/revisions\/2764"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=1762"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=1762"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=1762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}