{"id":18023,"date":"2019-11-27T15:33:10","date_gmt":"2019-11-27T15:33:10","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=18023"},"modified":"2020-07-10T18:38:12","modified_gmt":"2020-07-10T18:38:12","slug":"webinar-the-future-of-customer-service-trends-to-test-in-2020","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/webinar-the-future-of-customer-service-trends-to-test-in-2020\/","title":{"rendered":"Webinar: The Future of Customer Service &#8211; Trends to Test in 2020"},"content":{"rendered":"<p><strong>Each year brings new ideas and new challenges to the customer service department. <\/strong>It can be tough to keep up, but to help you prepare for the year ahead we are bringing together some of the best in the business to talk over how we got here and what&#8217;s next.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.gotowebinar.com\/register\/3137371070805029387?source=Media+Partner+CSM+wb1\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-18024\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/11\/Banner.png\" alt=\"Customer service webinar\" width=\"656\" height=\"343\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/11\/Banner.png 1200w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/11\/Banner-300x157.png 300w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/11\/Banner-600x314.png 600w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2019\/11\/Banner-768x402.png 768w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/a><a href=\"https:\/\/register.gotowebinar.com\/register\/3137371070805029387?source=Media+Partner+CSM+wb1\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Register for this free webinar and join us on <\/strong><strong>Thursday, Dec 12, 2019 11:00 AM &#8211; 12:00 PM CST (5:00 PM &#8211; 6:00 PM GMT)<\/strong><\/a><\/p>\n<p><strong><em>(If you can\u2019t join live, <a href=\"https:\/\/register.gotowebinar.com\/register\/3137371070805029387?source=Media+Partner+CSM+wb1\" target=\"_blank\" rel=\"noopener noreferrer\">register now<\/a> and you&#8217;ll be sent you the recordings later).<\/em><\/strong><\/p>\n<p>An interactive discussion featuring customer service leaders from the <strong>Boston Red Sox, HP, Intuit<\/strong> and <strong>UL<\/strong> on:<\/p>\n<ul>\n<li>2019 a year in review, we&#8217;ll recap how changing customer expectations and new tech have changed our approaches to support<\/li>\n<li>The current scope of AI and automation, to what extent can the rise of intelligent self-service tools and AI based chatbots replace the human touch?<\/li>\n<li>The age of conversation, why customers will prioritise chat and messaging as preferred support channels and how to service them effectively<\/li>\n<li>Servicing 2020s customer:\n<ul>\n<li>Contact Center: How will changing customer demands affect the structure and make up of your support centers<\/li>\n<li>Empowered Agents: Support your agents with the latest training, knowledge bases and resolution automation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Speakers include:<\/strong><\/p>\n<ul>\n<li>Marcell M. Bhangoo, SVP, Client &amp; Sponsor Services, Boston Red Sox<\/li>\n<li>Fiona Blakesley, Director Customer Care, Intuit<\/li>\n<li>Brandon McGovern, Director of Customer Experience, HP<\/li>\n<li>Nate Brown, Head of Customer Experience, UL<\/li>\n<li>Moderator: Nicholas Zeisler, Principal, Zeisler Consulting<\/li>\n<li>Introduction: Aaron Jackson, Senior Conference Director, Incite Group by Reuters Events<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.gotowebinar.com\/register\/3137371070805029387?source=Media+Partner+CSM+wb1\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Register for this free webinar &#8211; Click Here!<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><em><strong>Remember, if you can&#8217;t join live <a href=\"https:\/\/register.gotowebinar.com\/register\/3137371070805029387?source=Media+Partner+CSM+wb1\" target=\"_blank\" rel=\"noopener noreferrer\">register<\/a> to access the recordings!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join this interactive discussion featuring customer service leaders from the Boston Red Sox, HP, Intuit and UL on a review of 2019 and what is coming next in 2020..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18023"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=18023"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18023\/revisions"}],"predecessor-version":[{"id":18032,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18023\/revisions\/18032"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=18023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=18023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=18023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}