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\nIs your customer service in need of an overhaul? Luckily, there\u2019s no need to spend a fortune revamping your entire customer service operation.<\/strong><\/p>\n Here are ten quick and easy ways to take your customer service to the next level.<\/p>\n 1. Give a warm welcome<\/strong><\/p>\n The art of welcoming guests is sadly an art that is in danger of extinction. The good news is it isn\u2019t difficult to reclaim that art and help your company culture stand apart from the competition. To begin, teach your customer service team to greet customers with a verbal welcome accompanied by a smile. This is true both for employees greeting customers in person and those answering the phone. Believe it or not, a warm smile does cross phone lines to resonate in the customer\u2019s ear.<\/p>\n 2. Train new employees<\/strong><\/p>\n When you employ a new team member make sure you put them through a comprehensive induction training program. The training should include your company\u2019s philosophy and make clear your customer service vision and mission. Disney is a good example of customer focused<\/a> employee on-boarding. The legendary service provider sends all its new hires on a training that teaches the company\u2019s history and explains its service culture before employees are allowed in front of a customer.<\/p>\n 3. Create a culture of friendliness<\/strong><\/p>\n A friendly disposition doesn\u2019t come naturally to everyone which makes it a challenge to create a customer friendly business. It\u2019s worth remembering however that friendliness begins at the top with those in senior management positions setting the tone for the entire organization. It\u2019s therefore critical that leaders demonstrate friendliness both to staff and customers.<\/p>\n 4. Always tell the truth<\/strong><\/p>\n No one likes to be lied to and even white lies have a habit of backfiring especially when dealing with customers. Be honest with your customer when you\u2019ve messed up. The important thing is to correct the mishap rather than covering it up. That way you\u2019ll gain the customer\u2019s respect and your company\u2019s reputation will remain intact.<\/p>\n 5. Encourage customer complaints<\/strong><\/p>\n Encouraging customer complaints may sound somewhat negative. But in their ground-breaking book A Complain is a Gift, Janelle Barlow and Clause Moller encourage organizations to become complaint friendly. The authors explain that dealing with complaints is much more than satisfying your customers. Organizations who take time to deal with complaints can learn from the situation and get ideas for new products or services.<\/p>\n 6. Motivate your team with games<\/strong><\/p>\n