{"id":18940,"date":"2020-02-28T14:05:30","date_gmt":"2020-02-28T14:05:30","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=18940"},"modified":"2020-07-06T21:31:59","modified_gmt":"2020-07-06T21:31:59","slug":"spitch-and-creative-virtual-partner-to-bring-speech-recognition-and-conversational-ai-together","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/spitch-and-creative-virtual-partner-to-bring-speech-recognition-and-conversational-ai-together\/","title":{"rendered":"Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together"},"content":{"rendered":"\"Call\n

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. \u00a0<\/strong><\/p>\n

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services.<\/p>\n

The integration of Spitch\u2019s voice technologies<\/a> and Creative Virtual\u2019s V-Person\u2122 natural language chatbots and virtual agents<\/a> brings an industry-leading voicebot offering to the market.\u00a0 These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service.<\/p>\n

\"Piergiorgio\u201cWe are delighted to bring the voice channel to this innovative and exciting partnership with Creative Virtual\u201d says Piergiorgio Vittori, Spitch AG\u2019s Global Business Development Director and Country Manager for UK, Ireland and Italy.\u00a0 \u201cThe combination of our best of breed technologies and solutions will together provide voicebot solutions which are both powerful and effective in further enhancing the customer experience\u201d.<\/p>\n

\"Chris\u201cAs an established leader in chatbot and virtual agent technology, Creative Virtual is proud to bring over 16 years of industry expertise and innovation to this partnership,\u201d says Chris Ezekiel, Founder & CEO of Creative Virtual. \u201cBy voice-enabling our virtual agents with Spitch\u2019s powerful speech technologies, we are able to offer organisations even more ways to engage customers in their native language to improve their experience and support.\u201d<\/p>\n

The flexibility of the integrated technologies allows for unlimited customisation and is backed by the combined experience of the Spitch and Creative Virtual global teams. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.<\/p>\n

Learn more about this powerful combination of natural language virtual agents and speech recognition by downloading the integration overview or requesting a live demo.<\/a><\/strong><\/p>\n

About Spitch<\/strong><\/p>\n

Spitch<\/a> is an established Swiss company with consolidated presence in Italy, UK and Germany, and a leading provider of cutting-edge AI-driven voice technology solutions, delivering high accuracy and performance. In 2019, Spitch was recognized by Gartner as a \u201ccool vendor\u201d in speech and natural language, in a corresponding\u00a0report<\/a>.<\/p>\n

Spitch speech technology is used by such organisations as Swisscard, Abramo, Amag and Avaloq to drive efficiency and improve the customer experience in use cases such as automatic call-steering, self-service, banking applications and much more.<\/p>\n

\u00a0<\/strong>About Creative Virtual:<\/strong><\/p>\n

Creative Virtual<\/a>, winner of Frost & Sullivan\u2019s 2019 AI-Enhanced Customer Self-Service Leadership Award and the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18940"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=18940"}],"version-history":[{"count":11,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18940\/revisions"}],"predecessor-version":[{"id":18956,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/18940\/revisions\/18956"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=18940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=18940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=18940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}