{"id":19048,"date":"2020-03-06T17:31:47","date_gmt":"2020-03-06T17:31:47","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=19048"},"modified":"2020-07-10T18:35:40","modified_gmt":"2020-07-10T18:35:40","slug":"have-your-say-the-annual-state-of-customer-service-survey-report","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/have-your-say-the-annual-state-of-customer-service-survey-report\/","title":{"rendered":"Have Your Say! The Annual State of Customer Service Report"},"content":{"rendered":"<a href=\"https:\/\/www.surveygizmo.com\/s3\/5450375\/3678fd4aa3a7\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-19050\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/State-of-CS-newsletter-art.jpg\" alt=\"The Annual State of Customer Service report\" width=\"598\" height=\"341\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/State-of-CS-newsletter-art.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/State-of-CS-newsletter-art-300x171.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/a>\n<p><strong>Have your say \u2013 The Annual State of Customer Service is back!<\/strong><\/p>\n<p>Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends.<\/p>\n<p>The basis for the report is a short survey which is completed anonymously by over 1000 customer service professionals.<\/p>\n<p>Contribute by completing the survey and you will receive both the completed report and last year&#8217;s copy!<\/p>\n<p>It\u2019s currently averaging just under 7 minutes to complete..<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.surveygizmo.com\/s3\/5450375\/3678fd4aa3a7\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Click here to complete the survey and receive the Annual State of Customer Service report!<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19048"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=19048"}],"version-history":[{"count":14,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19048\/revisions"}],"predecessor-version":[{"id":19072,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19048\/revisions\/19072"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=19048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=19048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=19048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}