{"id":19374,"date":"2020-03-31T12:49:37","date_gmt":"2020-03-31T12:49:37","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=19374"},"modified":"2020-07-16T13:05:41","modified_gmt":"2020-07-16T13:05:41","slug":"ebi-ai-launches-free-coronabot","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/ebi-ai-launches-free-coronabot\/","title":{"rendered":"EBI.AI Launches Free Coronabot"},"content":{"rendered":"<a href=\"https:\/\/ebi.ai\/ebi-ai-launches-coronabot-to-save-customer-services-teams\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-19377\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/coronabot.jpg\" alt=\"Coronabot\" width=\"500\" height=\"407\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/coronabot.jpg 500w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/coronabot-300x244.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/a>\n<p>Free of charge and available immediately, CoronaBot is pre-trained to answer the most commonly asked questions during challenging times to take pressure off organisations with growing contact volumes and shrinking frontline teams such as \u2018Are you operating normally?\u2019, \u2018What is your policy on Coronavirus?\u2019, \u2018How can I protect myself?\u2019, \u2018Do you provide a delivery service?\u2019, \u2018Is there a click and collect service?\u2019, \u2018Is it safe to get products delivered?\u2019 and \u2018How do I contact you?\u2019.<\/p>\n<p>EBI.AI customers are turning to conversational AI to support business continuity planning and maintain calm in a highly unpredictable environment while continuing to deliver an exceptional customer experience. Prior to COVID 19, one major travel company managed to keep call volumes at a sustainable level despite the number of conversations with their virtual assistant rising 290% during Storm Ciara and 259% as a result of Storm Dennis.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-18911\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/02\/Henry-Jinman.jpg\" alt=\"Henry Jinman\" width=\"225\" height=\"310\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/02\/Henry-Jinman.jpg 225w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/02\/Henry-Jinman-218x300.jpg 218w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>Henry Jinman, Commercial Director of EBI.AI commented, \u201cRecently, we\u2019ve seen unprecedented demand in call rates to our customers\u2019 contact centres, often escalating to multiple times more than usual.\u00a0 Frontline teams are under enormous pressure to manage the exceptional peaks and troughs caused by increased demand in these challenging times.\u00a0 We know our technology already works, rapidly revolutionising customer interactions with faster, better resolutions to customer queries.<\/p>\n<p>Now, we\u2019ve gone one step further, exploring the potential of AI to maintain \u2018business as usual\u2019 when unexpected events happen.\u00a0 We are offering bots already pre-trained to answer the most frequently asked questions.\u00a0 We can also specially configure CoronaBot to address any company\u2019s unique set of disaster scenarios.\u201d<\/p>\n<p>EBI.AI has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport &amp; travel.\u00a0 The company\u2019s core AI platform is built on IBM Watson and integrates with all leading systems.<\/p>\n<p>CoronaBot is free of charge for the first four months.\u00a0 New customers should call +44(0)1926 623303 or email EBI.AI at <a href=\"mailto:info@ebi.ai\">info@ebi.ai<\/a>\u00a0\u00a0 Existing customers should contact their account manager for more details.\u00a0 To learn how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity planning, visit\u00a0<a href=\"https:\/\/ebi.ai\/ebi-ai-launches-coronabot-to-save-customer-services-teams\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/ebi.ai\/ebi-ai-launches-coronabot-to-save-customer-services-teams\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19374"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=19374"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19374\/revisions"}],"predecessor-version":[{"id":20820,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19374\/revisions\/20820"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=19374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=19374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=19374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}