{"id":19946,"date":"2020-05-26T11:36:11","date_gmt":"2020-05-26T11:36:11","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=19946"},"modified":"2020-07-06T21:28:34","modified_gmt":"2020-07-06T21:28:34","slug":"free-webinar-increasing-customer-engagement-to-reduce-resolution-times","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/free-webinar-increasing-customer-engagement-to-reduce-resolution-times\/","title":{"rendered":"Free Webinar: Increasing Customer Engagement to Reduce Resolution Times"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-19384\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/incite_group__logo-IM.jpg\" alt=\"Incite Reuters Events\" width=\"600\" height=\"120\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/incite_group__logo-IM.jpg 600w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/03\/incite_group__logo-IM-300x60.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\n<p><strong>Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times.<\/strong><\/p>\n<p>Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times and increasing efficiency. With customer expectations continuing to rise it&#8217;s important that you do both.<\/p>\n<p>Join the next free Reuters Events webinar (JUNE 4TH, 12PM EST\/ 9AM PST) to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement and reduce resolution times.<\/p>\n<p><strong><a href=\"https:\/\/register.gotowebinar.com\/register\/8101525336178285072?source=Media+Partner+CSM\" target=\"_blank\" rel=\"noopener noreferrer\">Sign up to listen in live and pre-order the recordings direct to your inbox.<\/a><\/strong><\/p>\n<p><strong>REDUCE RESOLUTION TIMES<\/strong> &#8211; Arm your agents with actionable information. Go beyond customer insights and provide a personal guide to each interaction<\/p>\n<p><strong>ENHANCE EVERY CUSTOMER INTERACTION<\/strong> &#8211; Utilize the latest digital customer service technology to engage customers on a deeper level, increase satisfaction and decrease resolution times<\/p>\n<p><strong>MAKE EVERY CALL COUNT &#8211;<\/strong> Bring context to the conversation to increase first call resolution and foster a deeper relationship with your customer<\/p>\n<p><strong><a href=\"https:\/\/register.gotowebinar.com\/register\/8101525336178285072?source=Media+Partner+CSM\" target=\"_blank\" rel=\"noopener noreferrer\">Sign up to listen in live and pre-order the recordings direct to your inbox.<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join the next free Reuters Events webinar to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19946"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=19946"}],"version-history":[{"count":6,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19946\/revisions"}],"predecessor-version":[{"id":19961,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/19946\/revisions\/19961"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=19946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=19946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=19946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}