![\"BigChange](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/06\/BigChange-Metroline.jpg\")
\nMetroline Fire & Security has implemented high tech mobile technology from Leeds-based BigChange.<\/strong><\/p>\n The cloud based system that combines back office software with\u00a0vehicle tracking and\u00a0a mobile app has replaced a number of different systems with a real-time management and operational system that has proved invaluable for delivering services during the Coronavirus crisis.<\/p>\n Folkstone-based\u00a0Metroline\u00a0Fire & Security\u00a0design,\u00a0install and maintain fire alarms, intruder alarms, access control and CCTV systems for commercial and residential clients throughout Kent and East Sussex.\u00a0\u00a0The\u00a0BigChange\u00a0system, which went live in January 2020, has replaced an ageing job management software and a separate vehicle tracking system.<\/p>\n \u201cBigChange\u00a0has enabled us to undertake a complete digital transformation of our business, replacing a series of separate systems giving us a single view and total visibility of the business\u201d says Paul Roberts, Director\u00a0Metroline\u00a0Fire & Security.<\/p>\n Running a fleet of 25 vehicles \u2013 tracked as part of the\u00a0BigChange\u00a0system \u2013 the company\u2019s engineers use\u00a0JobWatch\u00a0a 5 in 1 mobile phone app that synchronises in real time with the central office CRM and scheduling system.<\/p>\n \u201cBigChange\u00a0has already provided\u00a0Metroline\u00a0with significant improvements in productivity and customer service and during the Coronavirus crisis it has allowed us to continue to operate seamlessly with no impact of our ability to deliver our services,\u201d says\u00a0Paul Roberts.\u00a0\u00a0\u201cOn lockdown, everyone could work from home we were able to shut down the office and be up and running at home within one hour.\u201d<\/p>\n With\u00a0BigChange\u00a0also we can change the way we operate we are looking at ways to stock up vehicles to use the stock facility on\u00a0JobWatch.<\/p>\n Metroline\u00a0installation and maintenance engineers receive jobs on their mobiles with the\u00a0JobWatch\u00a0app replacing all paperwork with electronic data entry for everything from job sheets, to vehicle checks and risk assessments.\u00a0\u00a0Linked to job sheets are photographs captured on site showing completed installations and repairs with control panels to provide evidence of \u2018all working in order\u2019.<\/p>\n \u201cThe\u00a0BigChange\u00a0No Touch Signature Capture App has been especially useful allowing us to gain job sign-off without directly interacting with the customer. With hotels and schools closed our usual contacts are simply not at work with the No Touch feature supported by photos showing work completed we can easily get jobs signed off.\u201d<\/p>\n Metroline\u00a0has seen some immediate benefits in efficiency through improved scheduling and tracking allowing the optimisation of resources through pinpointing of the nearest available engineer and improved route planning to reduce unnecessary mileage.<\/p>\n