![\"Coop](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/06\/Stora-Coop.jpg\")
\nThis marks the first significant milestone since EBI.AI was chosen by Coop Sweden earlier this year to build the world\u2019s foremost grocery retail AI assistant.\u00a0 When Cooper is rolled out nationwide, it will provide users with a complete concierge service including dietary requirements, suggested recipes, nutritional and loyalty scheme information.<\/p>\n
Initially available to a selected number of visitors to the recipe section of the Coop Sweden website, Cooper has been trained on approximately 125 different topics relating to recipes, store information, membership and online shopping.\u00a0 This new service is particularly relevant as more people use the web to shop as a result of the COVID crisis. Even online novices will find their experience enhanced by Cooper\u2019s intuitive natural language which requires little or no technical know-how.<\/p>\n
During the preview period, the different topics and type of real customer conversations handled by Cooper will enable additional questions and answers to be added. Therefore, allowing the virtual assistant to be reviewed and rolled out more fully on the\u00a0coop.se<\/a>\u00a0website in the near future.<\/p>\n Matthew Doel, MD for EBI.AI commented:<\/p>\n EBI.AI is hosting Cooper on its Lobster AI communications platform.\u00a0 This means that ultimately, the virtual assistant will be available on web, mobile app, messaging services, telephone and smart speakers.<\/p>\n Amer Mohammed, Chief Digital Officer at Coop Sweden concluded:<\/p>\n For more information on the Lobster AI communications platform, visit\u00a0www.ebi.ai<\/a><\/strong><\/p>\n About Coop<\/strong><\/p>\n Coop is one of Sweden’s largest grocery chains with more than 800 stores owned by 3.5 million members.\u00a0 Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry.\u00a0 For more information, visit\u00a0www.coop.se<\/a><\/p>\n About EBI.AI<\/strong><\/p>\n Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI is among the most advanced UK labs to explore the mind-boggling potential of Artificial Intelligence for customer communication. It is changing the ways businesses interact with their customers by providing faster and better resolutions to customer queries using conversational AI technology.<\/p>\n \u00a0<\/strong>The company has applied its collective 19 years\u2019 experience of working with big data, analytics and systems integration to create a range of innovative and natural tools for all businesses in multiple sectors including\u00a0Transport & Travel, Property, Insurance, Public and Automotive.<\/p>\n EBI was one of the first IBM Watson Ecosystems Partners and EBI.AI\u2019s core platform was originally based on IBM Watson.\u00a0 This has evolved over 5 years and EBI.AI now selects the best AI and cloud services available from IBM, Amazon, Microsoft and others, combined with bespoke AI models to deliver its EBI.AI communication platform.<\/p>\n![\"Matthew](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/06\/Matthew-Doel.jpg\")
\u201cMoving Cooper into preview is a great milestone. We are already seeing a steady increase in usage and additional ways for Cooper to engage with Coop\u2019s members as a result of actual conversations and questions.\u00a0 This is a brilliant way to create the amazing experiences customers need while rapidly delivering what Coop requested.\u00a0 By only building what members are asking for, we can reduce the timelines and costs of the overall project for Coop. The next steps will be even more exciting as we roll out Cooper to additional web visitors and prepare for the beta launch of the Cooper App.\u201d<\/p>\n![\"Amer](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/06\/Amer-Mohammed-coop.jpg\")
\u201cCooper is so much more than a simple Chatbot.\u00a0 It\u2019s an all-in-one customer engagement tool that will strategically help us to build a level of customer experience that is unparalleled in the Swedish retail marketplace.\u00a0 Working closely with EBI.AI, we aim to transform customer relationships and drive greater membership loyalty by blending customers\u2019 digital and in-store journeys in new and exciting ways.\u00a0 Our vision is for Cooper to lead the way, inspiring other pioneering organisations to transform the way they engage with customers through the power of AI.\u201d<\/p>\n