{"id":2053,"date":"2015-05-07T15:18:35","date_gmt":"2015-05-07T15:18:35","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?page_id=2053"},"modified":"2023-03-31T17:31:33","modified_gmt":"2023-03-31T17:31:33","slug":"workforce-management","status":"publish","type":"page","link":"https:\/\/www.customerservicemanager.com\/workforce-management\/","title":{"rendered":"Workforce Management (WFM)"},"content":{"rendered":"<p>Tools to assist you with workforce management (WFM) and Workforce Optimization (WFO) are an essential part running a successful contact centre. From HRMS systems to integrated ERP systems, WFM is at the cutting edge of call centre technology.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-36196\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/10\/calabrio8.jpg\" alt=\"Calabrio\" width=\"200\" height=\"35\" \/>\n<p>Calabrio is a trusted ally to leading brands in 100s of countries around the world.\u00a0 The digital foundation of a customer-centric contact centre, our Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your agents as brand guardians.<\/p>\n<p>We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching.<\/p>\n<p>Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions in a true-cloud, fully integrated suite that adapts to your business.<\/p>\n<p>Website: <a href=\"http:\/\/www.calabrio.com\" target=\"_blank\" rel=\"noopener\">www.calabrio.com<\/a><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-39155 alignnone\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/03\/fieldbin-ogo.jpg\" alt=\"FieldBin\" width=\"201\" height=\"38\" \/>\n<p>FieldBin is the easiest-to-use field management software for hard working trades business owners. Our comprehensive set of industry specific developed features solve your back-office nightmares so you can increase profits by satisfying customers to grow your business.<\/p>\n<p>Address:\u00a061 Seagrass Lane, Isle of Palms, SC 29451<br \/>\nEmail:\u00a0support@fieldbin.com<br \/>\nTelephone:\u00a0202-596-9910<\/p>\n<p>Website: <a href=\"https:\/\/www.fieldbin.com\/\" target=\"_blank\" rel=\"noopener\">www.fieldbin.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tools to assist you with workforce management (WFM) and Workforce Optimization (WFO) are an essential part running a successful contact centre. From HRMS systems to integrated ERP systems, WFM is at the cutting edge of call centre technology. &nbsp; Calabrio is a trusted ally to leading brands in 100s of countries around the world.\u00a0 The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/2053"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=2053"}],"version-history":[{"count":17,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/2053\/revisions"}],"predecessor-version":[{"id":39160,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/2053\/revisions\/39160"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=2053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}