{"id":20726,"date":"2020-07-10T17:26:55","date_gmt":"2020-07-10T17:26:55","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=20726"},"modified":"2020-07-10T18:14:11","modified_gmt":"2020-07-10T18:14:11","slug":"critizr-now-integrates-with-googles-business-messages","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/critizr-now-integrates-with-googles-business-messages\/","title":{"rendered":"Critizr Now Integrates With Google\u2019s Business Messages"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-20748\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/07\/mobilefeature.jpg\" alt=\"Customer exchanging messages from business\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/07\/mobilefeature.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/07\/mobilefeature-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Leading customer feedback platform <a href=\"https:\/\/critizr.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Critizr<\/a> now supports Google\u2019s Business Messages in Europe.<\/strong><\/p>\n<p>Critizr\u2019s customer feedback technology will integrate with the new Google channel, meaning people can now contact and hold rich conversations with their local businesses in real-time \u2013 simply and directly from Google Search and maps.<\/p>\n<p>Critizr will focus on helping its retail clients launch and maximise the potential of the new channel to enhance how they positively interact with customers, answer questions, provide locally relevant information, and issue personalised suggestions and advice.<\/p>\n<p>This aligns with Critizr\u2019s mission to close the gap between a brand\u2019s local teams and its customers and will enhance how the platform listens to and connects with shoppers to improve the customer experience in-store.<\/p>\n<p>Commenting on the news, Aur\u00e9lien Dubot, VP of Product Marketing for Critizr said:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-full wp-image-20729\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/07\/Aurelien-Dubot.jpg\" alt=\"Aurelien Dubot Critizr\" width=\"235\" height=\"198\" \/>&#8220;Google\u2019s Business Messages is a powerful new channel for customer experience improvement and we are thrilled to be part of the program in Europe. With the aftershocks of COVID-19 still being felt, it\u2019s more important than ever for brands to build a strong connection with their customers, and to be instantly available to answer questions and smooth the shopping experience.\u00a0People want convenience and immediate answers to basic questions around opening times and queues. They also want to feel that their voice is being heard and that there\u2019s a personal and emotional connection to the brands they shop with.<\/p>\n<p>&#8220;Critizr\u2019s focus on facilitating and nurturing the connections between local staff and customers means Google\u2019s Business Messages is a perfect fit for us and our platform, ensuring our clients are adapting to the changing ways in which customers use technology and connect with local businesses.&#8221;<\/p>\n<p><strong>About Critizr<\/strong><\/p>\n<p>Critizr is Europe\u2019s leading Customer Feedback platform. Founded in France in 2012, the Critizr platform is today used in 25 countries by over 80 of Europe\u2019s biggest companies across 20 different sectors including retail, banking, travel, entertainment and hospitality. It is transforming the way these businesses listen to and understand their customers, empowering their staff to take action and deliver a great customer experience every day. Learn more at: <a href=\"https:\/\/critizr.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/critizr.com,<\/a>Twitter @Critizr_UK or Linkedin @company\/critizr.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Critizr\u2019s customer feedback technology will now integrate with Google\u2019s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/20726"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=20726"}],"version-history":[{"count":21,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/20726\/revisions"}],"predecessor-version":[{"id":20755,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/20726\/revisions\/20755"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=20726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=20726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=20726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}