{"id":22280,"date":"2020-11-05T13:10:37","date_gmt":"2020-11-05T13:10:37","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=22280"},"modified":"2020-11-17T15:34:20","modified_gmt":"2020-11-17T15:34:20","slug":"customer-service-and-experience-summit-usa-2020-free-pass","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/customer-service-and-experience-summit-usa-2020-free-pass\/","title":{"rendered":"Customer Service and Experience Summit 2020 \u2013 Free Pass"},"content":{"rendered":"<p><strong>Customer Service &amp; Experience 2020<\/strong> (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world\u2019s most powerful and innovative brands. <strong>Join 5000+ customer care professionals online for a virtual event<\/strong> that is purpose-built to propel your business into the future of customer service.<\/p>\n<p>In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking \u2013 Direct to your home.<\/p>\n<p><strong><a href=\"https:\/\/events.incite-group.com\/customerservice\/?utm_campaign=5117&amp;utm_medium=Event%20Listing&amp;utm_source=CSM\" target=\"_blank\" rel=\"noopener noreferrer\">Register for your free pass now and join us November 17th<\/a><\/strong><\/p>\n<p>Our all-star speaker line-up boasts leaders from <strong>Frito-Lay<\/strong>, <strong>Verizon<\/strong>, <strong>Mastercard<\/strong>, <strong>Twitter<\/strong>, <strong>Nissan USA<\/strong>, <strong>Radisson Hotels<\/strong>, <strong>AT&amp;T<\/strong>, <strong>Philadelphia Eagles<\/strong>, and many more of the USA\u2019s most recognisable brands. Gain actionable insight into 2020\u2019s biggest challenges and opportunities:<\/p>\n<p><strong>Scale Flawlessly<\/strong>: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2020 and beyond<\/p>\n<p><strong>Synchronize Channels<\/strong>: Provide intuitive 24\/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations<\/p>\n<p><strong>Implement Automation<\/strong>: Build a business case for your 2020 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more<\/p>\n<p><strong>Bring customer experience to the center<\/strong>: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success<\/p>\n<p><strong>Upskill Agents and Leaders<\/strong>: Empower agents with the latest innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents<\/p>\n<p><strong><a href=\"https:\/\/events.incite-group.com\/customerservice\/?utm_campaign=5117&amp;utm_medium=Event%20Listing&amp;utm_source=CSM\" target=\"_blank\" rel=\"noopener noreferrer\">Join the industry-wide conversation and register here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22280"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=22280"}],"version-history":[{"count":9,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22280\/revisions"}],"predecessor-version":[{"id":22899,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22280\/revisions\/22899"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=22280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=22280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=22280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}