{"id":22530,"date":"2020-10-22T17:06:12","date_gmt":"2020-10-22T17:06:12","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=22530"},"modified":"2020-10-27T18:03:39","modified_gmt":"2020-10-27T18:03:39","slug":"free-webinar-voice-of-the-customer-with-tgi-fridays-more","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/free-webinar-voice-of-the-customer-with-tgi-fridays-more\/","title":{"rendered":"Free Webinar: Voice of the Customer with TGI Fridays &#038; More"},"content":{"rendered":"<p>Registration is now open for the next Reuters Events Customer Service webinar:\u00a0<strong>&#8216;Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty &amp; Drives Revenue.&#8217;<\/strong>\u00a0Hear from senior leaders at TGI Fridays, Sutter Health &amp; VoteBash.<\/p>\n<p style=\"text-align: center;\"><strong><a title=\"Register now to join live or receive the recordings!\" href=\"https:\/\/www.reutersevents.com\/events\/customerservice\/webinar4\/?partner=ExternalCSM\" target=\"_blank\" rel=\"noopener noreferrer\">Register for FREE to join live or receive the recordings!<\/a><\/strong><\/p>\n<p>Taking place <strong>October 28th (12pm EST\/9am PST)<\/strong>, tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success:<\/p>\n<ul>\n<li>Learn to leverage technology in order to analyze, summarize and act on customer feedback across channels, geographies, customer segments, etc.<\/li>\n<li>Real-time insights are a crucial piece of the puzzle &#8211; Understand the importance of the &#8216;Voice of the customer&#8217; as a key driver for services delivery strategy &amp; actions<\/li>\n<li>Discover how to build the necessary tools to capture enough customer feedback, and incorporate this back into an effective service strategy<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><a title=\"Listen in live or pre-order the recordings direct to your inbox!\" href=\"https:\/\/www.reutersevents.com\/events\/customerservice\/webinar4\/?partner=ExternalCSM\" target=\"_blank\" rel=\"noopener noreferrer\">Listen in live or pre-order the recordings direct to your inbox!<\/a><\/strong><\/p>\n<p style=\"text-align: left;\">Speakers include:<\/p>\n<ul>\n<li>Ana Pia Guzman-Briley, Director Customer Engagement &amp; Loyalty,\u00a0<strong><em>TGI Fridays<\/em><\/strong><\/li>\n<li>Jasmine Kim, Chief Marketing Officer,\u00a0<strong><em>Sutter Health<\/em><\/strong><\/li>\n<li>Martijn Atell, CEO &amp; Founder,\u00a0<strong><em>VoteBash<\/em><\/strong><\/li>\n<\/ul>\n<p>I hope you can join us!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health &#038; VoteBash..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22530"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=22530"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22530\/revisions"}],"predecessor-version":[{"id":22538,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/22530\/revisions\/22538"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=22530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=22530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=22530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}