![\"Call](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/12\/callcenter23.jpg\")
\nKura<\/a>, which is headquartered in Glasgow with offices in Sunderland, Liverpool, Forres and Durban SA, has provided outsourced customer services to EDF for five years and this reappointment will see a continuation of that work.<\/p>\n Kura\u2019s EDF team, which has grown significantly in headcount since the start, is continually trained in providing multidiscipline support to EDF\u2019s customers. \u00a0The advisers are able to manage a broad spectrum of customer service enquiries including sales, upgrades, smart appointment setting and general customer support. Managing enquiries in this way helps save customer time, providing an enhanced overall customer experience.<\/p>\n Steve Hayfield, Customer Services Director at EDF, said: \u201cWith a current rating of 4.35 on Citizens Advice, the highest of the larger suppliers, this result is testament to our customer service advisers including those at Kura, whose expertise, hard work and dedication provide our customers with this high quality experience. We value our partnership with Kura and thank them for their continued support.\u201d<\/p>\n The new contract will be fulfilled by Kura advisers across its Sunderland and Durban South Africa offices. <\/em><\/p>\n About Kura <\/strong><\/p>\n Kura is the largest independent outsourcer in the UK which specialises in providing tailored customer support solutions to businesses across a range of sectors including insurance, finance, telecoms, retail, charity, utilities and the public sector. Kura makes an unrivalled investment in its people and its engaged, passionate team are what set its offer apart. Inisoft<\/a> is Kura\u2019s in-house contact centre software, which has been developed in partnership with Kura employees making it easy for customer support teams to use, so that Kura\u2019s people can focus solely on the customer at the other end of the line.<\/p>\n Kura has offices in Glasgow, Liverpool, Sunderland, Forres and Durban in South Africa, and has a multitude of clients across 16 countries, including Canada, the United Kingdom, mainland Europe and the United States of America.<\/p>\n Find out more at wearekura.com<\/a>.<\/p>\n About EDF\u00a0<\/strong><\/p>\n EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission electric future and tackling climate change.\u00a0We are Britain\u2019s biggest\u00a0generator of zero\u00a0carbon electricity, meeting around one-fifth of the country\u2019s demand and supplying millions of customers with electricity and gas.<\/p>\n With around 5 million accounts, EDF is one of the largest suppliers to British homes and businesses and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. All\u00a0of\u00a0our home and small business customers get energy tariffs backed by zero carbon electricity as standard.<\/p>\n EDF generates low carbon electricity from\u202feight nuclear power stations<\/a>, more than\u202fthirty onshore wind farms and two offshore wind farms<\/a>, and operate\u00a0one of\u202fBritain\u2019s biggest battery storage units<\/a>, one gas and one coal power station,\u00a0thousands of\u00a0EV charge-points, and combined heat and power plants.\u00a0Wind, nuclear and solar all produce electricity that is zero carbon at the point of generation and have similar emissions over the build, run and retire lifecycles.<\/p>\n EDF is leading the UK’s nuclear renaissance with the construction of a new nuclear power station at\u202fHinkley\u00a0Point C<\/a>, and\u00a0is leading the development of plans for a replica\u00a0at\u202fSizewell C<\/a>\u202fin Suffolk.\u00a0Hinkley\u00a0Point C\u00a0and Sizewell C\u00a0will provide\u00a0low carbon electricity to meet 14% of UK demand\u00a0and power around 12 million homes.<\/p>\n EDF is one of the UK\u2019s largest investors in renewables, with 1GW of renewable generation in operation and over 4GW in construction, planning and development across a range of technologies\u00a0including onshore and offshore wind, solar and battery storage. We\u00a0are constructing\u00a0our\u00a0largest offshore wind farm in Britain \u2013\u00a0the\u00a0450 MW\u202fNeart\u00a0na\u00a0Gaoithe<\/a>\u202fproject\u00a0in Scotland which\u00a0will be ready in 2023.<\/p>\n![\"Brian](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2020\/12\/Brian-Bannatyne-1.jpg\")
Brian Bannatyne, Chief Executive at Kura, said: \u201cIn a world where customer satisfaction and loyalty can be fleeting, this reappointment reflects the exceptional work our people are delivering. At Kura, our people make the difference, and we invest significantly in the professional and holistic development of our staff. The contract renewal is testament to our team\u2019s capabilities to deliver a multiskilled, positive, end to end customer service experience, and we look forward to continuing our work with EDF.\u201d<\/p>\n