{"id":24882,"date":"2021-03-12T12:12:32","date_gmt":"2021-03-12T12:12:32","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=24882"},"modified":"2023-02-02T17:07:49","modified_gmt":"2023-02-02T17:07:49","slug":"5-must-have-saas-tools-for-remote-teams","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/5-must-have-saas-tools-for-remote-teams\/","title":{"rendered":"5 Must-Have SaaS Tools for Remote Teams"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-24885\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice.jpg\" alt=\"Home office desk\" width=\"599\" height=\"374\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice.jpg 599w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice-300x187.jpg 300w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/>\n<p><strong>Now more than ever, we\u2019re seeing a significant surge in remote working. An increased number of professionals across industries are adopting a home office routine.<\/strong><\/p>\n<p>Everything from payroll and marketing to design, customer services, and more can be done remotely. Plus, the benefits of this growing trend are making industry leaders sit up and take notice.<\/p>\n<p>Some advantages of the remote work culture include:<\/p>\n<ul>\n<li>Higher productivity<\/li>\n<li>Enhanced performance<\/li>\n<li>Better retention rates<\/li>\n<li>Increased profitability<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.niceincontact.com\/\" target=\"_blank\" rel=\"noopener\">According to NICE inContact<\/a>, companies that have \u2018digitally transformed\u2019 even report higher customer satisfaction. While some businesses have fully embraced a cloud-based approach, others are still finding their feet.<\/p>\n<p>To keep up with the times and reap the rewards of remote culture, you\u2019ll need to use the best available software. Here are five must-have SaaS (Service as a Software) tools for teams working from home.<\/p>\n<p><strong>#1: Trello for Interactive Project Management<\/strong><\/p>\n<p>With Trello, you can collaborate on projects, organize workflows, and track progress. You can also view, edit, and manage tasks thanks to customizable lists, boards, and cards.<\/p>\n<p>It\u2019s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. Use it as a company overview platform, a sales pipeline, or even for product development.<\/p>\n<p>Trello works with most document formats and other add-ons like InVision Freehand, used for interactive planning and presentation design.<\/p>\n<p><strong>#2: Zoom for Video Conferences<\/strong><\/p>\n<p>Zoom\u2019s popularity exploded in recent years, and it\u2019s now become an everyday go-to tool for video conference calls. The statistics show that <a href=\"https:\/\/www.searchlogistics.com\/grow\/statistics\/zoom-user-statistics\/\" target=\"_blank\" rel=\"noopener\">Zoom<\/a> has almost 470,000 paying business customers and that the amount of meeting minutes they facilitate every year is now over 3.3 trillion. You can also use it for webinars, while the screen sharing feature helps <a href=\"https:\/\/www.forbes.com\/sites\/nicolebendaly\/2020\/03\/20\/your-team-is-now-working-remotely5-ways-to-strengthen-communication-and-team-cohesion-in-the-covid-19-world\/?sh=562d447f5b70\" target=\"_blank\" rel=\"noopener\">strengthen team cohesion<\/a>, too.<\/p>\n<p>A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. However, if you want sessions longer than 40 minutes, you\u2019ll need to sign up for a premium plan.<\/p>\n<p>Zoom\u2019s other features include cross-platform messaging, file sharing, and a searchable content library.<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-24889\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice3.jpg\" alt=\"Work from home\" width=\"597\" height=\"398\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice3.jpg 597w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice3-300x200.jpg 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/>\n<p><strong>#3: Hubstaff for Tracking and Monitoring<\/strong><\/p>\n<p>Keeping track of employee activity, hours, and progress is essential to managing your remote team successfully. However, it can quickly become complicated if you don\u2019t have the right tools.<\/p>\n<p>Hubstaff offers a centralized solution with built-in features for seamless monitoring and reporting. These include time-tracking, productivity measurement, and schedule management. It also comes with online invoicing and payroll software.<\/p>\n<p>Plus, you can record app and URL activity with optional screenshots and even enable GPS tracking. Hubstaff is an excellent tool that gives you complete control and oversight to <a href=\"https:\/\/www.investopedia.com\/terms\/p\/performance-management.asp\" target=\"_blank\" rel=\"noopener\">manage employee performance<\/a> from start to finish.<\/p>\n<p><strong>#4: Slack for Collaboration and Communication<\/strong><\/p>\n<p>Slack provides a one-stop platform for optimum communication. Create organized channels for various teams, projects, and topics, and have transparent discussions with your colleagues.<\/p>\n<p>Besides its interactive chat facility, it also offers voice and video calling. Additionally, the workflow builder automates routine actions, while the file-sharing function makes it easier to address specific tasks. There\u2019s also a search function to locate particular topics easily.<\/p>\n<p>With over 2,200 integrations, you can streamline your projects by connecting to other software tools. You\u2019ll never have to worry about security, either, with Slack\u2019s enterprise-grade data protection.<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-24888\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice2.jpg\" alt=\"Google Home Office\" width=\"597\" height=\"398\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice2.jpg 597w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice2-300x200.jpg 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/>\n<p><strong>#5: Google Workspace for Tasks<\/strong><\/p>\n<p>Formerly known as G Suite, Google Workspace is a powerful collaboration tool with a plethora of features. It\u2019s a multi-purpose platform ideal for remote working thanks to its user-friendly design and all-inclusive office software.<\/p>\n<p>You\u2019ll get a custom business email, cloud storage, and seamless integration of Google\u2019s suite of tools. These include Docs, Sheets, Slides, and Forms. There\u2019s also a website builder and Apps Script to create tailored business solutions on top of Google Workspace.<\/p>\n<p>Other features include shared calendars, team chat, and video conference calls. There\u2019s also Currents, an online forum where teams can engage.<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-24890\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice4.jpg\" alt=\"Remote team office\" width=\"598\" height=\"402\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice4.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/homeoffice4-300x202.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>A Well-Equipped Remote Team<\/strong><\/p>\n<p>The digital landscape is always changing, and remote work culture is on the rise. It&#8217;s, therefore, crucial to keep up with the times. With these top five tools, you can:<\/p>\n<ul>\n<li>Manage projects effortlessly with Trello<\/li>\n<li>Touch base with colleagues via Zoom<\/li>\n<li>Ensure open-channel communication with Slack<\/li>\n<li>Track and monitor employee activity with Hubstaff<\/li>\n<li>Accomplish office tasks with Google Workspace<\/li>\n<\/ul>\n<p>Together, these five must-have SaaS tools will help ensure that your remote team is well-equipped to execute their duties efficiently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To keep up with the times and reap the rewards of remote culture, you\u2019ll need to use the best available software. Here are five must-have SaaS (Service as a Software) tools for teams working from home..<\/p>\n","protected":false},"author":435,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[190],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/24882"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/435"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=24882"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/24882\/revisions"}],"predecessor-version":[{"id":38033,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/24882\/revisions\/38033"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=24882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=24882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=24882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}