{"id":25166,"date":"2021-03-23T16:30:11","date_gmt":"2021-03-23T16:30:11","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=25166"},"modified":"2021-03-23T17:15:10","modified_gmt":"2021-03-23T17:15:10","slug":"pci-pal-releases-payments-the-future-of-compliance-and-cx-podcast","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/pci-pal-releases-payments-the-future-of-compliance-and-cx-podcast\/","title":{"rendered":"PCI Pal Releases \u2018Payments \u2013 the Future of Compliance and CX\u2019 Podcast"},"content":{"rendered":"<p><strong>Following PCI Pal\u2019s inaugural virtual conference \u2018Payments: The Future of Security and CX\u2019, an\u00a0<a href=\"https:\/\/securepayments.castos.com\/episodes\/payments-the-future-of-security-and-cx\" target=\"_blank\" rel=\"noopener\">audio podcast<\/a>\u00a0has been released that follows-up with some of the event\u2019s contributors, to further probe their views and predictions around the future of payment security and customer experience.<\/strong><\/p>\n<a href=\"https:\/\/securepayments.castos.com\/episodes\/payments-the-future-of-security-and-cx\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-25174\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/payments-podcast1.jpg\" alt=\"Payments and CX\u2019 podcast\" width=\"513\" height=\"164\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/payments-podcast1.jpg 513w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/03\/payments-podcast1-300x96.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/a>\n<p>Attendees from around the globe gathered to discuss and learn about the future of payment security and customer experience, including contact centre professionals, customer service heads and payment\/finance representatives. PCI Pal invited industry experts to host breakout sessions during the conference, sharing their views and insights on the future of payments, compliance, security and customer experience within the contact centre and wider business communications environments.<\/p>\n<p>The audio podcast includes commentary from guests including:<\/p>\n<ul>\n<li>Ciske Van Oosten, Head of Global Business Intelligence, Verizon<\/li>\n<li>Neira Jones, PCI Pal Advisory Committee Member, PCI Pal<\/li>\n<li>James Tessier, Marketing Insights Lead, Oracle Enterprise Communications<\/li>\n<li>Cory Haynes, VP of Financial Service &amp; Insurance Strategy, Talkdesk<\/li>\n<li>Eric Bushman, VP Solutions Engineering, Worldpay from FIS<\/li>\n<\/ul>\n<p><strong>To download the podcast, visit PCI Pal\u2019s podcast channel \u2013 Secure Payments \u2013 here:\u00a0<a href=\"https:\/\/securepayments.castos.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/securepayments.castos.com\/<\/a><\/strong><\/p>\n<p>For more information visit\u00a0<a href=\"http:\/\/www.pcipal.com\/\" target=\"_blank\" rel=\"noopener\">www.pcipal.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following PCI Pal\u2019s inaugural virtual conference \u2018Payments: The Future of Security and CX\u2019, an\u00a0audio podcast\u00a0has been released that follows-up with some of the event\u2019s contributors..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25166"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=25166"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25166\/revisions"}],"predecessor-version":[{"id":25178,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25166\/revisions\/25178"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=25166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=25166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=25166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}