![\"British](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/04\/British-Horse-Society.jpg\")
\nThe UK\u2019s largest equine charity, The British Horse Society (BHS), has selected\u00a0PCI Pal<\/a>\u00a0to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials.<\/strong><\/p>\n The global provider of cloud-based secure payments solutions was selected by the BHS to safeguard payments made, using its Agent Assist solution.\u00a0 This allows secure payments to be taken using dual-tone multi-frequency (DTMF) masking technology, meaning callers input payment card details using the telephone keypad. These tones are masked by PCI Pal\u2019s Agent Assist, so sensitive information is concealed throughout and payment details are automatically routed to the BHS\u2019 payment provider to complete the transaction, never entering their environment, vastly reducing the scope of PCI DSS.<\/p>\n Phil Penn, Network and Security Manager at The British Horse Society said, \u201cWe could see PCI Pal\u2019s Agent Assist offered a number of benefits: at no point would our team have visual or audible access to members\u2019 payment card details, nor is the information stored anywhere, resulting in descoping from the requirements of PCI DSS. It also integrates with our existing SagePay solution and comms providers, Gamma and IP6. We\u2019re PCI compliant, have enhanced the member journey and are providing confidence all round.\u201d<\/p>\n PCI Pal\u2019s cloud-based solution has enabled implementation to be conducted remotely, and payments can be taken by the charity\u2019s team, even while working from home during the pandemic.<\/p>\n Emma Day, the charity\u2019s Membership Director adds: \u201cOur team is so customer service focused; we want our members to feel we have our arms around them with each and every contact. We therefore like the fact that we can maintain contact with callers and helpfully guide them through the payment process with PCI Pal, yet with peace of mind that the transaction is being handled as safely and compliantly as possible.\u201d<\/p>\n For more information on The British Horse Society, visit\u00a0www.bhs.org.uk<\/a>. \u00a0For more information on PCI Pal visit\u00a0www.pcipal.com<\/a>, call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on\u00a0Twitter<\/a>\u00a0or LinkedIn<\/a>.<\/p>\n About PCI Pal<\/strong><\/p>\n PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.\u00a0\u00a0Its mission is to safeguard reputation and trust by providing customers with secure payment solutions, for any business communications environment, including voice, chat, social, email, and contact centre.<\/p>\n PCI Pal is integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.\u00a0The entirety of the product-base is available from its global cloud platform hosted in Amazon Web Services (“AWS”), with regional instances across EMEA, North America, and ANZ.\u00a0 PCI Pal products can be used by any size organisation globally, and it is proud to work with some of the largest and most respected brands in the world.<\/p>\n For more information visit\u00a0www.pcipal.com<\/a>\u00a0or follow the team on LinkedIn:\u00a0https:\/\/www.linkedin.com\/company\/pci-pal\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" The UK\u2019s largest equine charity, The British Horse Society (BHS), has selected\u00a0PCI Pal\u00a0to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25742"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=25742"}],"version-history":[{"count":6,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25742\/revisions"}],"predecessor-version":[{"id":25750,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/25742\/revisions\/25750"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=25742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=25742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=25742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}