{"id":26201,"date":"2021-05-13T08:30:47","date_gmt":"2021-05-13T08:30:47","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=26201"},"modified":"2021-05-13T14:29:15","modified_gmt":"2021-05-13T14:29:15","slug":"controlup-employee-experience-platform-delivers-on-work-from-anywhere-promise","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/controlup-employee-experience-platform-delivers-on-work-from-anywhere-promise\/","title":{"rendered":"ControlUp Launches Work-From-Anywhere Platform to Maximize Productivity for Today\u2019s Distributed Workforce"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-26213\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/bs-334832806.jpg\" alt=\"Working at home on laptop\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/bs-334832806.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/bs-334832806-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Provides monitoring and optimization of connectivity, physical endpoints, and virtual work environments for seamless access to enterprise apps.<\/strong><\/p>\n<p><a href=\"https:\/\/www.controlup.com\/\" target=\"_blank\" rel=\"noopener\">ControlUp<\/a>, the recognized leader in digital experience monitoring and optimization, today announced the launch of its expanded ControlUp solution that includes visibility into local connectivity issues and physical endpoints, in addition to virtual work environments to maximize productivity for today\u2019s distributed workforce. \u00a0New insight into local connectivity and end point device performance brings the work from anywhere digital experience to the next level.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-26203\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/yoniavital.jpg\" alt=\"Yoni Avital, ControlUp\" width=\"225\" height=\"186\" \/>\u201cControlUp, which previously monitored virtualized work environments now provides the same level of real-time reliable data for 100% of work environments, including Windows, Apple, and Linux desktops\u201d, said Yoni Avital, COO and Co-Founder at ControlUp.<\/p>\n<p>\u201cNow system administrators can visualize their entire remote work landscape in a unified platform, ensuring that employees have a superior digital experience wherever they work. These new capabilities are building on our latest growth surge monitoring twice as many sessions since the COVID-19 outbreak.\u201d<\/p>\n<p>The ControlUp Ultimate platform now includes:<\/p>\n<ul>\n<li><strong>ControlUp Edge DX \u2013<\/strong> the same level of real-time detailed data provided for virtual environments is now available for Windows-, Mac, Linux, and IGEL-based physical endpoints.<\/li>\n<\/ul>\n<ul>\n<li><strong>ControlUp Remote DX \u2013<\/strong> end-to-end visibility into the employee digital experience, regardless of their location, by monitoring local network performance, including Wi-Fi strength and speed, as well as user device ISP connectivity measurements.<\/li>\n<\/ul>\n<ul>\n<li><strong>ControlUp Scoutbees \u2013<\/strong> continuous synthetic transaction testing that proactively alerts IT of issues related to the availability and performance of applications, desktops and network resources. The solution allows IT Operations teams to quickly identify the cause of any problems and address them before user productivity is impacted.<\/li>\n<\/ul>\n<ul>\n<li><strong>ControlUp SOLVE \u2013<\/strong> the overall health of the user computing (EUC) environment\u2014end to end\u2014visualized on a single dashboard in real time, including the ability to drill down to see detailed metrics for a particular aspect of the infrastructure, all the way down to the users\u2019 session process level. \u201c<\/li>\n<\/ul>\n<p>The work from anywhere enterprise has created new strains on IT departments challenged to ensure employee satisfaction and productivity. \u00a0The number of locations that need to be monitored has grown, sometimes from five to ten offices to thousands of homes that often have spotty internet coverage, lacking the connectivity needed to support business applications. ControlUp\u2019s employee experience platform gives IT departments the best view available into the performance and latency of local networks and Wi-Fi to monitor and optimize the employee\u2019s digital experience, even from home.<\/p>\n<p>\u201cToday, companies need to support a flexible workstyle, but often the ability to see the client outside the office or from a home network creates a data blind spot\u201d, said John Panagulias, Director, Developer and Partner Programs, Citrix\u00ae. \u00a0\u201cControlUp Remote DX, working in combination with Citrix Virtual Apps and Desktops, make it possible to see these details and create a better employee experience.\u201d<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-full wp-image-26207\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/JaymesDavis-1.jpg\" alt=\"Jaymes Davis, Tehama\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/JaymesDavis-1.jpg 200w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/JaymesDavis-1-100x100.jpg 100w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/05\/JaymesDavis-1-120x120.jpg 120w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\u201cWork from anywhere has become the industry standard for our enterprise customers,\u201d said Jaymes Davis, Director of Product Strategy at Tehama. \u201cToday we are able to support this demanding requirement at scale with ControlUp Edge DX. This new capability helps us deliver a best-in-class digital experience for all our customers.\u201d<\/p>\n<p><strong>About ControlUp<\/strong><\/p>\n<p>ControlUp\u2019s Digital Employee Experience management platform gives IT increased visibility and control over employees&#8217; digital experience, no matter where they work\u2014in the office, from home or on the road\u2014or the type of workspace they use: virtual, physical or cloud. ControlUp analytics harnesses anonymous operational metadata from thousands of organizations to help IT and help desk teams make informative, data-driven decisions. Headquartered in Silicon Valley with R&amp;D in Israel, ControlUp is backed by JVP and K1 Investment Management. For more information, visit us at\u00a0<a href=\"http:\/\/www.controlup.com\/\" target=\"_blank\" rel=\"noopener\">www.controlup.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ControlUp, the leader in digital experience monitoring and optimization, has announced the launch of its expanded ControlUp solution that includes visibility into local connectivity issues and physical endpoints..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26201"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=26201"}],"version-history":[{"count":13,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26201\/revisions"}],"predecessor-version":[{"id":26242,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26201\/revisions\/26242"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=26201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=26201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=26201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}