{"id":26646,"date":"2021-06-03T12:25:20","date_gmt":"2021-06-03T12:25:20","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=26646"},"modified":"2021-06-03T19:56:52","modified_gmt":"2021-06-03T19:56:52","slug":"whats-stopping-you-from-becoming-a-connected-enterprise","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/whats-stopping-you-from-becoming-a-connected-enterprise\/","title":{"rendered":"What\u2019s Stopping You From Becoming a Connected Enterprise?"},"content":{"rendered":"\"team\n

Ross Daniels at Calabrio<\/a> outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers.<\/strong><\/p>\n

In our last blog, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers.<\/p>\n

We learned how the secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to work together on cultivating better customer relationships.\u00a0 By eliminating data silos and combining departmental forces, Connected Enterprises can enjoy far higher levels of workforce and customer engagement than their peers.<\/p>\n

In this second blog of the series, we reveal the most common barriers to becoming a Connected Enterprise and how to overcome them. We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness.<\/p>\n

Connectedness is a state of mind<\/strong><\/p>\n

Lack of confidence is one of the major barriers to becoming a Connected Enterprise.\u00a0 Some organisations simply do not believe they have the potential to drive positive change.\u00a0 Here are the most common concerns our customers share:<\/p>\n

\u201cWe just don\u2019t have the time, money or resources to join up our systems and become more connected\u201d<\/strong>\u00a0\u2013 at first glance, becoming a Connected Enterprise is just another task to add to a growing \u2018to do\u2019 list and an unnecessary extra cost.\u00a0 This is where the Cloud comes into its own, at once simplifying and accelerating a state of connectedness without the need for new staff or expensive IT.\u00a0 The latest cloud-based solutions seamlessly link all contact centre, CRM and critical business data to give a totally connected view of operations in real time.\u00a0 Moreover, they automatically boost scalability, making it possible to add new agents and features in an instant.<\/p>\n

When looking for a BI solution, look for one that offers this kind of functionality: a VoC \u00a0solution that can connect everything together and seamlessly pull in data from any source. For example, Calabrio Analytics customers can apply the new Enterprise CXI dashboards to get going.<\/p>\n

\u201cWe are concerned about being exposed to reduced levels of security or the data protection dangers that commonly occur during any period of digital transformation\u201d – <\/strong>with the Cloud, there is no disruption.\u00a0 Cloud-based solutions are designed with inbuilt security features that protect the integrity of in-house and customer data while supporting compliance with important legislation such as General Data Protection Regulation (GDPR).\u00a0 Special permissions settings ensure the right people have access to only the functionality and data they need.\u00a0 What is more, when someone leaves the company, their data history is retained inside the organisation, while their privacy is protected on the outside.<\/p>\n

3 steps to success<\/strong><\/p>\n

The most common customer concerns can be allayed however, true self-confidence comes from within.\u00a0 So, what tips can Connected Enterprises share with their more hesitant peers?\u00a0 Here are 3 ways to encourage the right mindset:\u00a0<\/strong><\/p>\n