{"id":26876,"date":"2021-06-17T13:41:09","date_gmt":"2021-06-17T13:41:09","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=26876"},"modified":"2022-10-05T14:51:52","modified_gmt":"2022-10-05T14:51:52","slug":"successful-ecommerce-shipping-strategies-the-key-to-happy-customers","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/successful-ecommerce-shipping-strategies-the-key-to-happy-customers\/","title":{"rendered":"Successful Ecommerce Shipping Strategies: The Key to Happy Customers"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-26885 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/06\/bs-283668163-package.jpg\" alt=\"Package scanning for shipment\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/06\/bs-283668163-package.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/06\/bs-283668163-package-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Smooth and quick shipping is essential to ecommerce business success.<\/strong><\/p>\n<p><a href=\"https:\/\/www.businesswire.com\/news\/home\/20141208005155\/en\/Voxware-Research-Indicates-that-Consumers-Have-Little-Patience-for-Incorrect-or-Late-Deliveries-Especially-at-the-Holidays\" target=\"_blank\" rel=\"noopener\">69% of consumers are much less likely<\/a>\u00a0to shop from a business again if their purchase isn&#8217;t delivered within two days of the delivery date promised, Business Wire reports. If you&#8217;re an ecommerce store owner,\u00a0<a href=\"https:\/\/www.customerservicemanager.com\/why-faster-shipping-times-are-key-to-optimal-customer-service\/\">implementing effective shipping strategies<\/a>\u00a0will satisfy customers and keep them coming back for more.<\/p>\n<p><strong>Choose a reliable carrier<\/strong><\/p>\n<p>Partnering with a reliable carrier is key to getting your packages delivered on time and delighting customers. Whether it&#8217;s FedEx, UPS, or other local operators, discuss your product list and customer reach with a range of suitable carriers. You&#8217;ll be provided with information on pricing models, shipping options, and guarantees. If you deal with a high volume of shipments, you may be able\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2020\/09\/11\/how-to-understand-your-actual-shipping-costs\/\" target=\"_blank\" rel=\"noopener\">to negotiate a better rate<\/a>. Use the dimensional weight calculator offered by FedEx and UPS to calculate the total price for a shipment and choose the cheapest option for customers. While you may not be able to implement a strategy that rivals a brand like Amazon&#8217;s, you can still provide customers with fast, affordable shipping. In particular, the\u00a0<a href=\"https:\/\/lso.com\/the-most-amazing-anti-amazon-strategy-that-will-never-happen\/\" target=\"_blank\" rel=\"noopener\">Amazon strategy<\/a>\u00a0successfully combines impressive logistics, shipping, branding, and merchandising all-in-one. But, simply by making your shipping as cost-effective as possible, you can make your offerings more attractive to customers and even encourage them to spend a little more to get quicker delivery.<\/p>\n<p><strong>Run a successful warehouse<\/strong><\/p>\n<p>Running a successful warehouse involves filling orders correctly and dispatching them on-time with no bottlenecks \u2014 which in turn ensures happy customers. If you struggle with this, simple yet effective changes can be implemented. For example, a warehouse management tool can help you meet demand and double check everything&#8217;s running smoothly. Alternatively, you may need to expand your premises. If this isn&#8217;t within your budget, using an ecommerce fulfillment provider can help get your orders accurately filled and delivered to customers on time.<\/p>\n<p><strong>Add a personal touch<\/strong><\/p>\n<p>Before shipping your packages, add a personalized touch. 80 percent of shoppers are more likely to purchase from a\u00a0<a href=\"https:\/\/www.epsilon.com\/us\/about-us\/pressroom\/new-epsilon-research-indicates-80-of-consumers-are-more-likely-to-make-a-purchase-when-brands-offer-personalized-experiences\" target=\"_blank\" rel=\"noopener\">business offering personalized experiences<\/a>, while 44 percent of consumers say a personalized experience will likely trigger a repeat purchase. For example, include a handwritten note addressed to each customer thanking them for their purchase. Personalized touches delight customers and encourage them to make repeat purchases.<\/p>\n<p>Smooth shipping is crucial for customer satisfaction. By choosing a reliable carrier, running a successful warehouse, and adding a personal touch, you can make shipments on time and keep customers happy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Smooth and quick shipping is essential to ecommerce business success. Implementing effective shipping strategies\u00a0will satisfy customers and keep them coming back for more..<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[156,215,153],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26876"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=26876"}],"version-history":[{"count":10,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26876\/revisions"}],"predecessor-version":[{"id":26889,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/26876\/revisions\/26889"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=26876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=26876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=26876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}