{"id":28556,"date":"2021-09-24T17:12:01","date_gmt":"2021-09-24T17:12:01","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=28556"},"modified":"2021-09-24T17:14:27","modified_gmt":"2021-09-24T17:14:27","slug":"cx-webinar-driving-customer-lifetime-value-with-effortless-experience","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/cx-webinar-driving-customer-lifetime-value-with-effortless-experience\/","title":{"rendered":"CX Webinar: Driving Customer Lifetime Value with Effortless Experience"},"content":{"rendered":"<p>CX is the key to creating customer lifetime value, and your experiences are what sets you apart in this hyper-competitive landscape. So how do we create experiences that keep the customer coming back for more?<\/p>\n<p><a href=\"https:\/\/customerservicemanager.bmetrack.com\/c\/l?u=CD9F108&amp;e=131ADDB&amp;c=400D&amp;t=0&amp;l=26F299D&amp;email=rzuzHnoFSU9Sgkm26TnLdXnlkRjLUbPe&amp;seq=1\" target=\"_blank\" rel=\"noopener\"><strong>Register now to join live or pre-order the recording!<\/strong><\/a><\/p>\n<p>Reuters Events have announced the next free customer service &amp; experience webinar: <strong>\u2018Driving Customer Lifetime Value with Effortless Experience.\u2019<\/strong><\/p>\n<p>This webinar will seek to provide insight on ways in which we can nurture customer loyalty through providing effortless experiences. From listening to customer demands &amp; feedback and implementing an effective feedback loop that drives refinement of the customer journey, to optimizing digital experiences that are so often a point of friction for the modern customer.<\/p>\n<p>Taking place September 29<sup>th<\/sup> tune in to discover how your organization can transform CX strategy and unlock customer lifetime value:<\/p>\n<div>\n<ul>\n<li><strong>Removing points of friction to create effortless experiences<\/strong>\u00a0\u2013 Consumers are now basing where to spend their money off of who can provide a convenient, effortless experience. In order to beat out the competition we must be able to meet consumer demands for convenient experiences &#8211; But how can we achieve them?<\/li>\n<\/ul>\n<ul>\n<li><strong>Optimizing digital experiences<\/strong>\u00a0\u2013 The demand for digital experiences has sky-rocketed, with more consumers than ever utilizing digital channels out of convenience &amp; necessity. However, the rush to participate in digital transformation has often left a lot to be desired. To elevate these experiences, we must continue to refine digital transformation in order to meet customers wherever they are with seamless experiences.<\/li>\n<\/ul>\n<ul>\n<li><strong>Reinventing customer loyalty<\/strong>\u00a0\u2013 A crucial cornerstone of sustainable growth as we move into 2022 is undoubtedly the question of customer loyalty. Today, consumers are quicker than ever to leave a brand after just a single bad experience. So how do we move beyond loyalty programs &amp; added bonuses and create customer life-time value?<\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/customerservicemanager.bmetrack.com\/c\/l?u=CD9F108&amp;e=131ADDB&amp;c=400D&amp;t=0&amp;l=26F299D&amp;email=rzuzHnoFSU9Sgkm26TnLdXnlkRjLUbPe&amp;seq=2\" target=\"_blank\" rel=\"noopener\"><strong>Listen in live or pre-order the recordings direct to your inbox!<\/strong><\/a><\/p>\n<p>Speakers include:<\/p>\n<ul>\n<li>Dr Nicola J. Millard, Principal Innovation Director,\u00a0<strong>\u00a0<em>BT<\/em><\/strong><\/li>\n<\/ul>\n<ul>\n<li>Paul Smith, Director Customer Experience &amp; Insight,\u00a0<strong>\u00a0<em>NatWest<\/em><\/strong><\/li>\n<\/ul>\n<ul>\n<li>Graham Douglas, SVP of EMEA,\u00a0<strong>\u00a0<em>GetFeedback, a momentive.ai company<\/em><\/strong><\/li>\n<\/ul>\n<ul>\n<li>Paolo Fabrizio, Digital Customer Service Consultant,\u00a0<strong>\u00a0<em>Customer Service Culture<\/em><\/strong><\/li>\n<\/ul>\n<p>I hope you can join us!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This free webinar will seek to provide insight on ways in which we can nurture customer loyalty through providing effortless experiences. Register now to join live or pre-order the recordings direct to your inbox..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/28556"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=28556"}],"version-history":[{"count":4,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/28556\/revisions"}],"predecessor-version":[{"id":28560,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/28556\/revisions\/28560"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=28556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=28556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=28556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}