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\nAvaya today announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud\u00a0CCaaS platform with conversational AI.<\/strong><\/p>\n Avaya OneCloud\u00a0CCaaS,\u00a0<\/em>with Google Cloud Contact Centre AI, is the first of its kind to be implemented in Japan and delivers new levels of self-service that both improve the customer experience and increase agent productivity.<\/p>\n Pilot projects using the AI-infused platform are already underway with several transcosmos clients, with the company expecting a significant expansion of the service in the coming year.<\/p>\n The clients already leveraging the platform are taking advantage of advanced virtual agents, which deliver intuitive and natural conversational interactions, with no agent intervention required, across any touchpoint. These self-service options will help transcosmos\u2019s contact centres to improve response times and reduce call volumes.<\/p>\n The solution also aids human agents by providing them with in-the-moment, contextual knowledge on live customer conversations. This removes a significant burden from users, who are no longer required to repeat their issues, while enabling agents to resolve problems more quickly, as they enter every conversation with details on the enquiry.<\/p>\n transcosmos will also use the solution\u2019s built-in sentiment analysis features, powered by natural language processing technology, as a primary source of insights and analytics to drive higher CSAT scores and operational efficiencies.<\/p>\n The solution composed by transcosmos is just one of many that will be on display on Avaya\u2019s stand at GITEX Global 2021.<\/p>\n Avaya\u2019s presence at GITEX<\/a>\u00a0comes in partnership with\u00a0Future Technology<\/a>,<\/u>\u00a0Gulf Applications<\/a>,\u00a0RayCom Technologies<\/a>,\u00a0Sestek<\/a>,\u00a0Summit Technology Solutions<\/a>,\u00a0Toolwire<\/a>,<\/u>\u00a0TOPAZ<\/a>, and\u00a0Verint Systems<\/a>.<\/p>\n Visit Avaya at its stand in Zabeel Hall, Dubai World Trade Centre, between October 17 and 21, 2021, or tune into the live broadcast.<\/p>\n