![\"Trustee](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/12\/BigChange_Trustee_Agil-1.jpg\")
\nSince deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking.<\/p>\n
Trustee is a fire\u00a0and\u00a0security specialist first established in 1978 and based in Orpington. The company provides solutions for both domestic and commercial properties with a range of services from fire and intruder alarms to CCTV, access control, automatic gates,\u00a0fabrication\u00a0and emergency lighting.\u00a0\u00a0Trustee embarked on a major business expansion drive 3 years ago and has since seen year-on-year growth.<\/p>\n
Two years\u00a0ago\u00a0Trustee realised that their ageing legacy system could not cope with the expanding business.\u00a0\u00a0A new system was needed to provide a fully digital solution with high levels of automation, and a platform for future ambitious growth plans.<\/p>\n
![\"Nick](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2021\/12\/nick-toomey.jpg\")
\u201cWe work in an industry bound by a lot of health and safety legislation and is broadly behind the times when it came to digital working; it was still an industry burdened with paperwork,\u201c says Nick Toomey, Director, Trustee Fire and Security. \u201cWe knew that moving to a real-time digital reporting system was the future but finding a suitable system proved difficult.\u00a0\u00a0BigChange proved to be by far the best option and offers tremendous potential as the platform to transform this industry.\u201d<\/p>\n
BigChange brings together\u00a0customer relationship management (CRM)<\/a>,\u00a0job scheduling<\/a>,\u00a0live tracking<\/a>,\u00a0field resource management<\/a>,\u00a0financial management<\/a>, and business intelligence into one simple to use and easy to integrate platform.\u00a0\u00a0Trustee run a fleet of vehicles servicing clients across the\u00a0south-east\u00a0of England, with engineers equipped with rugged tablets for managing their jobs and reporting; the BigChange platform synchronises mobile devices and the central\u00a0CRM\u00a0so Trustee has complete visibility of all jobs.<\/p>\n Trustee particularly like the automated scheduling and routing, ensuring the best allocation of resources,\u00a0optimised\u00a0and backed with useful management information, such as the calculated cost of each job.\u00a0\u00a0Invoicing in BigChange is also much quicker and two-way integration with Xero accounts software means BigChange provides a completely seamless end-to-end business solution.<\/p>\n \u201cBigChange has enabled us to eliminate paperwork and completely digitally transform the way we work.\u00a0\u00a0That has led to productivity gains across the office and field service operations of around 25 per cent.\u00a0\u00a0However, it\u2019s customer service where the greatest benefits are being realised.\u00a0\u00a0Customers are very impressed with the provision of instantly updated data from our engineers and automated communications,\u201d Toomey comments.<\/p>\n On the fleet side, Trustee\u2019s engineers use their tablets to record their vehicle safety checks and tracking provides useful safe driving performance statistics, as well as keeping customer services informed of the location and progress of all engineers.\u00a0\u00a0\u00a0BigChange software guides engineers with workflows to ensure procedures are followed and all data is complete, ensuring consistency and quality.\u00a0\u00a0Future implementation will address the stringent fire and security compliance reporting.<\/p>\n \u201cBigChange is a great business tool as we can see everything going on, in real-time and 24\/7 from anywhere by just connecting online.\u00a0\u00a0That also makes business expansion so easy, it is just the case\u00a0of adding another user.\u00a0\u00a0It\u2019s certainly\u00a0broken down\u00a0traditional IT barriers and we\u2019ll be able to expand freely whether it be through organic growth or acquisition,\u201d Toomey adds.<\/p>\n About BigChange<\/strong><\/p>\n Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.<\/p>\n In 2020 BigChange was awarded a Queen\u2019s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company\u2019s contribution to international trade, innovation, sustainable development and promoting opportunity.\u00a0 The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.<\/p>\n BigChange is the complete Job Management Platform that\u2019s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.<\/p>\n