{"id":30941,"date":"2022-01-31T12:36:45","date_gmt":"2022-01-31T12:36:45","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?page_id=30941"},"modified":"2023-01-23T19:51:06","modified_gmt":"2023-01-23T19:51:06","slug":"call-center-software","status":"publish","type":"page","link":"https:\/\/www.customerservicemanager.com\/call-center-software\/","title":{"rendered":"Call Center Software"},"content":{"rendered":"<p>Call center software is a vital part of any customer service operation. It enables companies to manage, monitor and automate aspects of their customer interactions, from initial contact through to after-sales support. Call center software can offer a number of benefits for businesses, including improved customer service, increased efficiency, better decision-making and greater scalability. In this section you will find the leading call center software providers.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-36196\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/10\/calabrio8.jpg\" alt=\"Calabrio\" width=\"200\" height=\"35\" \/>\n<p>Calabrio is a trusted ally to leading brands in 100s of countries around the world.\u00a0 The digital foundation of a customer-centric contact centre, our Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your agents as brand guardians.<\/p>\n<p>We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching.<\/p>\n<p>Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions in a true-cloud, fully integrated suite that adapts to your business.<\/p>\n<p>Website: <a href=\"http:\/\/www.calabrio.com\" target=\"_blank\" rel=\"noopener\">www.calabrio.com<\/a><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-30947 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/01\/call-adapt.jpg\" alt=\"Call Adapt Suite\" width=\"173\" height=\"26\" \/><\/strong><\/p>\n<p>Call Adapt Suite is a digital soundboard application and process automation tool designed for contact centers. Powered by smart audio technology, Call Adapt software gives your agents the ability to converse naturally with customers in real time using programmed keyboard shortcuts. Call Adapt integrates with your existing dialer system and handles all types of scripted calls. Our solution enables your agents to achieve total call compliance, reduce time spent on repetitive tasks and improve customer experience through perfect pitch delivery.<\/p>\n<p>Our team has 20+ years in software development, call center management and soundboard technology. We are committed to providing the most cost-efficient, customizable calling solution in our industry.<\/p>\n<p>Website: <a href=\"https:\/\/www.calladapt.com\/\" target=\"_blank\" rel=\"noopener\">www.calladapt.com<\/a><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-37822\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/01\/KPSol-1.jpg\" alt=\"KPS - Knowledge Powered Solutions\" width=\"129\" height=\"87\" \/>\n<div>\n<p><strong>KPS &#8211; Knowledge Powered Solutions<\/strong><\/p>\n<p>At Knowledge Powered Solutions, our team works to provide Knowledge Management Software to businesses across the globe, greatly improving the level of quality customer service that they are able to provide. KPS also work to deliver operational efficiencies to many organisations across a range of industry sectors.<\/p>\n<p>Website:\u00a0<a href=\"https:\/\/www.kpsol.com\" target=\"_blank\" rel=\"noopener\">https:\/\/www.kpsol.com<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call center software is a vital part of any customer service operation. It enables companies to manage, monitor and automate aspects of their customer interactions, from initial contact through to after-sales support. Call center software can offer a number of benefits for businesses, including improved customer service, increased efficiency, better decision-making and greater scalability. In [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/30941"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=30941"}],"version-history":[{"count":22,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/30941\/revisions"}],"predecessor-version":[{"id":37829,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/pages\/30941\/revisions\/37829"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=30941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}