{"id":31227,"date":"2022-02-08T14:33:08","date_gmt":"2022-02-08T14:33:08","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=31227"},"modified":"2022-02-08T14:34:26","modified_gmt":"2022-02-08T14:34:26","slug":"calabrio-one-recognised-as-a-leader-in-g2-contact-centre-workforce-report","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/calabrio-one-recognised-as-a-leader-in-g2-contact-centre-workforce-report\/","title":{"rendered":"Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-31231\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/02\/SP-G2Leader.jpg\" alt=\"G2 Contact Centre Workforce Report\" width=\"597\" height=\"312\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/02\/SP-G2Leader.jpg 597w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/02\/SP-G2Leader-300x157.jpg 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been <\/span><a href=\"https:\/\/www.calabrio.com\/about-calabrio\/g2-reviews\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\">named a Leading product<\/span><\/a><span lang=\"EN-US\">\u00a0based on its high customer satisfaction scores, quality of support and \u201clikeliness to recommend\u201d ratings from real users on\u00a0<\/span><a href=\"https:\/\/www.g2.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\">G2<\/span><\/a><span lang=\"EN-US\">, the world\u2019s largest tech solutions review site.<\/span><\/p>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">Calabrio ONE achieved high satisfaction ratings on the Report for Contact Centre Workforce by receiving positive reviews from verified users. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher and Calabrio equally earned the highest user adoption rating in the category.<\/span><\/p>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">\u201cWe care about our customers and their success,\u201d said Tom Goodmanson, CEO and president of Calabrio. \u201cThat is why we created Calabrio ONE. We understand the challenges and demands contact centres face and the need for flexible technology solutions to help our customers achieve the outcomes that matter most to their business. We are thrilled that the Calabrio ONE suite was named a Leader in the Winter 2022 G2 Report for Contact Centre Workforce Software. We look forward to continuing to innovate and provide the tools and workforce optimisation and engagement technology necessary to improve both the customer and agent experience.\u201d<\/span><\/p>\n<p class=\"v1MsoNormal\"><strong><span lang=\"EN-US\">Read the reviews from real users\u00a0<\/span><a href=\"https:\/\/www.g2.com\/products\/calabrio-one\/reviews#reviews\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\">here<\/span><\/a><span lang=\"EN-US\">.<\/span><\/strong><\/p>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">Some of the G2 report highlights include outstanding customer satisfaction scores:<\/span><\/p>\n<ul type=\"disc\">\n<li class=\"v1MsoListParagraphCxSpFirst\"><span lang=\"EN-US\">89% &#8211; Quality of Support. 4 points above the industry average on G2<\/span><\/li>\n<li class=\"v1MsoListParagraphCxSpMiddle\"><span lang=\"EN-US\">89% &#8211; Ease of Use. Compared with the industry average score on G2 of 86%<\/span><\/li>\n<li class=\"v1MsoListParagraphCxSpLast\"><span lang=\"EN-US\">86% &#8211; Ease of Administration. 3 points above the average G2 score<\/span><\/li>\n<\/ul>\n<p class=\"v1MsoNormal\"><strong><span lang=\"EN-US\">Highest rated features include:<\/span><\/strong><\/p>\n<ul type=\"disc\">\n<li class=\"v1MsoListParagraphCxSpFirst\"><span lang=\"EN-US\">94% &#8211; Shift Scheduling. Compared with the category average of 90%<\/span><\/li>\n<li class=\"v1MsoListParagraphCxSpMiddle\"><span lang=\"EN-US\">92% &#8211; Performance Analysis. Compared with the category average of 90%<\/span><\/li>\n<li class=\"v1MsoListParagraphCxSpLast\"><span lang=\"EN-US\">92% &#8211; Forecasting. Compared with the category average of 86%<\/span><\/li>\n<\/ul>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">\u201cRankings on G2 reports are based on data provided to us by real users,\u201d said Michael Fauscette, chief research officer, G2. \u201cWe are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.\u201d\u00a0<\/span><\/p>\n<p class=\"v1MsoNormal\"><strong><a href=\"https:\/\/www.calabrio.com\/about-calabrio\/g2-reviews\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\">Learn more about why users love Calabrio!<\/span><\/a><\/strong><\/p>\n<p class=\"v1MsoNormal\"><b><span lang=\"EN-US\">About G2<\/span><\/b><\/p>\n<p class=\"v1MsoNormal\"><span lang=\"EN-US\">G2, the world\u2019s leading business solution review platform, leverages 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than three million people visit G2\u2019s site to gain unique insights.\u00a0<\/span><\/p>\n<p class=\"v1MsoNormal\"><b><span lang=\"EN-US\">About Calabrio<\/span><\/b><\/p>\n<p class=\"v1MsoNormal\"><span class=\"v1normaltextrun\"><span lang=\"EN-US\">Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment and\u00a0derives compelling insights from the contact centre. Organisations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Find more at\u00a0<\/span><\/span><a href=\"http:\/\/www.calabrio.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"v1normaltextrun\"><span lang=\"EN-US\">calabrio.com<\/span><\/span><\/a><span class=\"v1normaltextrun\"><span lang=\"EN-US\">\u00a0and follow\u00a0<\/span><\/span><a href=\"https:\/\/twitter.com\/Calabrio\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"v1normaltextrun\"><span lang=\"EN-US\">@Calabrio<\/span><\/span><\/a><span class=\"v1normaltextrun\"><span lang=\"EN-US\">\u00a0on Twitter.<\/span><\/span><span class=\"v1eop\"><span lang=\"EN-US\">\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product\u00a0based on its high customer satisfaction scores and quality of support ratings..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31227"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=31227"}],"version-history":[{"count":6,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31227\/revisions"}],"predecessor-version":[{"id":31238,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31227\/revisions\/31238"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=31227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=31227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=31227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}